Job Description
Service Technician
At Purologix, we pride ourselves on delivering above-and-beyond customer service. We are searching for a field service technician to provide on-site maintenance for our customers’ equipment. The field service technician will be in charge of installing and testing equipment, troubleshooting issues, making repairs, and teaching our customers how to operate their devices. Purologix is committed to serving both customers and employees in the best way possible. If you’re looking for a place to grow your career while providing impeccable service, we’d love to meet you.
Objectives of this role:
Learning the water treatment industry to successfully install and maintain the installed equipment.
Basic understanding of programming a plus.
Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers
Provide customers with tools and training to successfully operate their equipment
Become an expert in identifying and diagnosing equipment issues
Work seamlessly and cohesively with customer service representatives, logistics coordinators, and other members of the team
Resolve all customer complaints and repair or replace malfunctioning equipment
Leave customers feeling satisfied and confident in their equipment at the end of each visit
Responsibilities
Install equipment in customers’ homes or places of business and train customers to properly operate or service their new hardware
Work with field service representatives to thoroughly understand customer complaints and equipment issues before arriving on-site for maintenance
Travel to job sites to troubleshoot issues, diagnose problems, and fix or replace equipment as needed
Provide regularly scheduled, ongoing equipment maintenance visits
Operate the company vehicle and provide schedule updates with tracking software
Follow company procedures and safety policies
Skills and qualifications
Ability to install equipment, diagnose problems, and make repairs
Plumbing skills a PLUS
Strong time-management skills and an ability to stick to a tight schedule
Excellent problem-solving skills with a knack for troubleshooting technical issues
Lifting, Bending and working in the weather required
Ability to collaborate with others and work well on a team
Enthusiasm for providing excellent customer service
Excellent communication skills
Pass a background and drug test
Valid driver’s license
Customer service background
Experience performing on-site maintenance with plumbing skills
Equal Opportunity Employer:
Purologix Water SERVICES is an Equal Opportunity/Affirmative Action employer and values diversity. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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