Job Description

Travel Coordinator

Location: Houston, TX

Description

The Travel Coordinator is responsible for managing end-to-end domestic and international travel arrangements for VIPs and senior leadership in a fast-paced, global environment. This role oversees complex multi-city itineraries using Sabre, including ticketing, exchanges, reissues, and last-minute changes, while ensuring accuracy, efficiency, and traveler satisfaction.

The Travel Coordinator ensures compliance with corporate travel policies, airline fare rules, visa and passport requirements, and country-specific entry regulations. Acting as a trusted point of contact, the role delivers discreet, high-touch service across multiple time zones, proactively resolving travel disruptions, controlling costs, and ensuring seamless travel experiences from planning through completion.

DUTIES AND RESPONSIBILITIES

• Coordinates complete domestic and international travel for employees, VIPs, and senior leadership, including air, hotel, ground transportation, and special travel requests.
• Serve as the primary point of contact for executives and VIP travelers, delivering high-level travel support with discretion and professionalism.
• Utilize Sabre at an expert level to create, modify, reissue, exchange, and refund complex multi-city and international itineraries.
• Manage last-minute and after-hours travel changes, disruptions, and emergency situations across multiple time zones.
• Ensure compliance with company travel policies while advising travelers on cost-effective routes and fare options.
• Maintain deep knowledge of international fares, airline rules, ticketing requirements, and country-specific travel regulations.
• Coordinate visa, passport, LOI, and entry requirements in partnership with immigration and visa service providers.
• Liaise with airlines, hotels, travel management companies, and internal stakeholders to resolve issues and secure priority accommodations.
• Track and reconcile travel documentation, ticket numbers, credits, and unused tickets to maximize value and reduce waste.
• Maintain accurate traveler profiles, preferences, and special needs within Sabre and corporate travel systems.
• Provide guidance and training to less experienced coordinators on best practices, international travel planning, and system usage.
• Uphold confidentiality and data privacy standards when handling executive and sensitive travel information.
• Track and manage travel expenses, ensuring adherence to company policies and budget constraints.
• Assist employees with using the online travel tool.

Minimum qualifications / SKILLS

• Considerable professional experience as a Travel Agent or Travel Coordinator supporting domestic and international travel.
• Proficiency in Sabre, including complex international bookings, exchanges, reissues, refunds, and multi-city itineraries.
• Demonstrated expertise in international airfares, airline rules, ticketing requirements, and fare construction.
• Strong knowledge of passports, visas, LOIs, and country-specific entry requirements for global travel.
• Proven experience supporting VIP travelers and senior leadership with a high level of discretion and professionalism.
• Ability to manage high-volume travel requests in fast-paced, time-sensitive environments.
• Strong communication and customer service skills with a solution-oriented mindset.
• High attention to detail and accuracy in booking, documentation, and traveler records.
• Ability to work independently while collaborating effectively with internal stakeholders, airlines, and travel vendors.
• Proficient in Microsoft Office and corporate travel systems.
• Commitment to confidentiality and data privacy when handling sensitive traveler and executive information.

Preferred Qualifications

• Bachelors degree or equivalent combination of education and experience.
• 3-7+ years of experience coordinating domestic and international travel.
• Proven experience supporting executives, and VIPs.
• Experience in a fast-paced, high volume corporate environment.

BEHAVIORAL COMPETENCIES

ANALYTICAL THINKING

• Interpret, link, and analyze information to understand complex issues.

ADAPTABILITY

• Adjust own behaviors to work efficiently and effectively in, changing situations, and/or different environments.
• Ability to quickly learn company software systems.

CUSTOMER FOCUS

• Understand internal/external customer needs and concerns and provide sound recommendations and or/or solutions.

COMMUNICATION

• Listen to others and communicate effectively in a manner that fosters open communication.
• Strong presentation and communication skills, both verbal and written.
• Ability to effectively communicate with senior leaders internally and with internal/external customers.
• Demonstrate a high level of emotional intelligence by being aware of own emotions and those knowing how to manger emotions in high stress situations.

ACCOUNTABILITY

• Holds self and others accountable for measurable high-quality, timely and cost-effective results.
• Determines objectives, sets priorities and delegates work.
• Accepts responsibility for mistakes.
• Comply with established control systems and rules.

TECHNICAL COMPETENCIES

• Experience with Sabre travel management software and online booking tool.
• Team oriented mindset with a positive attitude towards collaboration.
• Stays current with industry trends and changes in travel regulations, ensuring compliance with all bookings.

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