Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...Air Traffic Systems Software Engineer Join the Air Traffic Systems (ATS) Software Engineering team at Collins Aerospace, where your work will directly support safety-of-life air traffic systems used by controllers at over 400 U.S. locations. This role is part of our...
Job Description Job Description Amcare Pro Home Health is interviewing for a Licensed Physical Therapists (PT) and Physical Therapy Assistants (PTA) to add to our growing DFW team. The right candidate would need to be a self-starter, who needs very little supervision...
Incumbent receives day-to-day technical direction from the Department of State's Information Systems Officer (ISO). Major Duties and Responsibilities The System Administrator's role is to administer, upgrade and when required, install servers and related components to support...
...completion of tasks associated with the replacement of parts and repair in aircraft structures Proper completion of all paperwork related to the assigned task Providing information to the Lead Mechanic for shift turnovers, and entering information on the shift turnover...
Facility: Cobb Hospital Wellstar Cobb Hospital (Trauma III) has an exciting opportunity for a Trauma Registrar! Grow with the largest Trauma Network in the state! Job Summary: The Trauma Registry is a complex injury and disease specific database that is integral...