Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...metrics collection, data analytics, and software operating at a massive scale. Required... ...~2+ years of experience in developing large-scale distributed services/applications... ...verbal, and written communication skills ~ Graduate Degree in Computer Science or related...
...Job Description Job Description As a Mechanic you will perform repair work and maintenance for buses in the companys fleet. We have open positions in the Ambridge and McDonald. Main responsibilities: Maintains vehicles, which may include a companys fleet of...
...Job Description Job Description CPC POOLS, INC. is looking for another technician to join the team. We are a small company that cares about their employees! We provide ongoing education and advancement opportunities to our employees. We are looking for someone that...
We are looking for a Certified Pharmacy Technician to join our collaborative team at Memorial Health! What You'll Do: Assists pharmacist in preparing drugs for dispensing (e.g. appropriate product selection, labeling, compounding, and repackaging with completion of...
...Job Description Nationwide Therapy Group is seeking a travel Pharmacist for a travel job in Pittsfield, Massachusetts. Job... ...inventory Participate in professional development and clinical research Liaise with nursing and medical staff for regimen standardization...