Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
Job Type Full-time Description Bank Tellers are responsible for enhancing the customer experience through highly accurate transaction processing while knowledgeably and courteously answering customer questions regarding banking services. Follows bank policies...
...manufacturing company in the niche market of commercial and industrial heat exchangers serving several industries including: power generation... ...a hard-working and mechanically minded people to join our maintenance team. Requirements ~ Able to safely lift objects...
*Dedicated Route - 3rd Shift Premium!* Holland Special Delivery is looking for 3rd Shift Local CDL Class A Drivers. First year, experienced drivers will make $65,000 or more this year driving legal. You CAN too! If you're driving and not making $1,250 per week, contact...
...is you. People are people and you consider yourself a people person! Desire to make a positive difference in people's lives. No experience needed. We provide thorough training. Must be 18 years of age. Valid U.S. driver's license required, where applicable....
...JOB TITLE Research Assistant LOCATION Worcester DEPARTMENT NAME Mechanical & Materials Engineering - JM DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY Multiple PhD Research Assistant temporary positions are available...