Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
Description We are looking for a Customer Success Specialist to join our team in Federal Way, Washington. This is a long-term contract position that requires a proactive and detail-oriented individual capable of managing multiple priorities in a fast-paced environment...
...Connections, LLC is a full-service virtual contact center outsourcing company built... ...inbound and outbound calls as well as email communications... ...States and be authorized to work and live in the U.S. ~... ...~ Previous remote/work-from-home experience preferred. ~ Technical...
...growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with... ...both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and...
...Job Description Job Description Description: Security Escorts responsible for access badging of workers in a construction environment, maintaining an access log and escorting uncleared workers into various work spaces. Start: Approx Feb 1, 2024 Duration: 3...
Job Title: Host/Busser Department: Dining Room Reports To: Dining Room Manager WELCOME GUESTS WITH STANCATO'S FAMIGLIA! Ready to set the stage for unforgettable dining experiences? At Stancato's Famiglia, we're looking for energetic Hosts/Bussers to bring...