Job Description

Job Description

Job Description

International organization with an office in downtown Phoenix seeks an entry level help desk technician to join our team. The successful candidate will possess strong communication and technology skills. We offer an outstanding benefits package, including medical, dental, vision, 401K, profit sharing, generous PTO, free parking and much more!

Key Responsibilities:
The incumbent provides technical support to platform employees, and assist with projects and other IT Department tasks as needed.

• Provide technical support by answering help-desk calls as needed for all staff members, both in-house and remote;
• Enter all service and support work orders/tickets into IS Department tracking system;
• Configure, deliver and install computers and peripherals;
• Setup and support presentations and meetings;
• Move and install PC's as set up and take down equipment;
• Interact with servers and communication services;
• Complete various tasks and projects as assigned;
• Part of on-call after-hours support rotation;
• Travel on occasion to other offices for support and/or projects as needed including overtime when needed.

Qualifications:

• Must have one year of desk-side support as well as remote experience;
• Solid experience troubleshooting Windows and Windows applications;
• Experience with personal computer hardware problem diagnosis;
• Knowledge of Windows 10, MS Office Suite 2016 and Office 365.
• Worked with Active Directory
• A+ certification desirable, but not required
• Excellent communication skills;
• Ability to follow-up in a timely and efficient manner;
• Experiencing in corporate environment desirable

Our firm's global reach and trusted relationships with Fortune 500 clients highlight our strong reputation and commitment to excellence. We would love to have you on our team!

Company Description

Our firm's global reach and trusted relationships with Fortune 500 clients highlight our strong reputation and commitment to excellence. We would love to have you on our team!

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