Job Description

About Us:

Costa Solutions is a proven expert in the warehouse and food service industry. We deliver 24/7 managed labor services and customized solutions for inbound, outbound, warehouse and production services. We provide effective solutions designed to increase efficiency, improve performance, and save our customers time and money.

Responsibilities

• Respond to customer inquiries in a professional and courteous manner via live chat
• Provide accurate and timely information to customers
• Maintain a high level of product knowledge to effectively answer customer questions
• Identify and escalate complex issues to the appropriate department
• Document customer interactions and update customer records
• Follow company policies and procedures to ensure consistent service delivery
• Meet or exceed performance targets, including response time and customer satisfaction
• Collaborate with team members to identify opportunities for process improvements

Requirements

• High school diploma or equivalent
• Previous experience in a customer service role, preferably in live chat support
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Attention to detail and accuracy
• Proficient computer skills, including typing and navigating through multiple systems
• Ability to multitask and handle multiple chat conversations simultaneously
• Flexible schedule, including the ability to work evenings and weekends

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)

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