At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched 14 credit cards, including for Coinbase, Alibaba, and Qatar Airways. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card features natively into their products.
We value curiosity, humility, and intensity - we move fast and take ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We're headquartered in San Francisco, and have raised about $90M in equity funding from top venture capital firms and angels. The Job We're looking for a versatile, senior-level support professional to help us build and scale our customer support function from the ground up. This person will bridge frontline support, operations, and cross-functional collaboration - ensuring we resolve complex cases, empower our agents, and turn customer insights into business impact. Reporting to our Head of Customer Experience, you'll handle today's operations while building tomorrow's scalable solutions. This is the perfect opportunity for someone who indexes on impact and wants to be a part of a fast-growing fintech company. You'll advocate for our customers while working cross-functionally with engineering, product, and compliance teams. If you're insatiably curious, love getting your hands dirty with the day-to-day work, and want to build the support function that powers the next generation of credit cards, this role is for you. Responsibilities: Escalation & Case Management...management review. Work performed will include coverage of functional and operating units, focusing on lending and credit, corporate finance, operations, and compliance, processes. The Senior Auditor learns to identify areas of risk and opportunities to improve...
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