Job Description

Job Title:  Customer Care Representative
Job Location:  Work At Home, NC
Job Duration: 5-6 Months (possibility of extension)

Job Summary:

• In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls.
• You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.
• You will have the opportunity to service a variety of clients and call types as our business is ever changing and evolving.
• Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
• You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!
• We offer Work from Home flexibility if you meet the criteria.
• Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program.
• Adherence to HIPAA and governmental compliance are required in this role.
• We have a comprehensive training program to ensure your success on the team. This includes virtual training of a minimum of 6 weeks.
• Training is created to allow you to experience hands-on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1!
• Training location can vary by individual experience with onsite and WFH opportunities.
• Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work.
• We are currently offering full time schedules with an opportunity to do a split shift if interested.

Duties:

• In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls.
• You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.
• You will have the opportunity to service a variety of clients and call types as our business is ever changing and evolving.
• Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
• You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!

Education:

• High School Diploma/GED.

Required Qualifications:

• 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience).
• Computer proficiency in Windows-based applications.

Preferred Qualifications:

• Associates degree or equivalent experience.
• Ability to problem solve in a positive, productive manner.
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
• Reliability and compliance with scheduling standards.
• Ability to exhibit patience and empathy and express assurance and confidence.
• Strong customer service skills, including courteous telephone etiquette and professionalism.
• Strong oral, interpersonal and communication skills.
• 6+ months of healthcare experience.

Integrated Resources, Inc

Job Tags

Full time, Flexible hours, Shift work,

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