Job Description
We are RED Group. And We're Thinking Ahead.
RED Group is an Industrial Control Systems (ICS) technology development and integration firm specializing in Process Automation, IT/OT Consulting, and Industrial Cybersecurity. We stand out in experience and expertise. We are committed to an employee-centric culture of success where we put our people first and give our staff the opportunities and push that they need to succeed and improve. As a result, they give their utmost to help our clients and get better at what they do each day.
Our mission is to add value to our clients' organizations by selecting and deploying the proper resources and technology to ensure their goals are realized. Our team of Engineers, Consultants, Programmers, and Technicians provide the valuable expertise necessary for efficient and secure ICS/OT environments.
About the Role
We are seeking a Business Systems & IT Administrator to support day-to-day internal IT operations and administration of key business systems. This role serves as the primary owner of internal IT operations, Microsoft 365 administration (Teams/SharePoint/OneDrive), internal ERP administration (user setup, permissions, light configuration, reporting support), and Power BI reporting. This position is based in our Metairie, LA office (or Elmwood, LA panel shop), coordinating with an external Managed Service Provider (MSP) as needed for escalation and backup.
Key Responsibilities
Internal IT / Helpdesk & Operations
- Serve as the primary internal IT support resource for users across multiple offices (Windows environment).
- Troubleshoot and resolve hardware/software issues for end users.
- Manage onboarding/offboarding technical tasks: device provisioning, account setup, access changes, and equipment collection.
- Establish and maintain standards for workstations, software deployment, patching/updates, and endpoint protection.
- Maintain accurate hardware and software inventory (devices, peripherals, licenses).
- Coordinate with Managed Service Provider (MSP) partners for escalation, specialized projects, and coverage.
Microsoft 365 Administration (Teams / SharePoint / OneDrive)
- Administer Microsoft 365 environment including users, groups, licensing, and access controls.
- Improve and enforce governance around Teams and SharePoint (structure, permissions, naming conventions, ownership/lifecycle).
- Support SharePoint information architecture improvements and user enablement.
- Provide documentation and guidance on internal best practices.
ERP Administration & Reporting Support
- Administer ERP users, roles, permissions, and security design in coordination with leadership and business process owners.
- Improve usability through configuration, workflow/role tailoring, and vendor collaboration for advanced needs.
- Learn ERP data structures to support reporting and troubleshooting.
- Act as the internal liaison with ERP support vendors for issues, enhancements and changes.
Power BI Reporting & Dashboards
- Maintain and enhance existing Power BI reports, datasets, workspace permissions, and refresh schedules.
- Create dashboards and reports from ERP and other sources to meet business needs.
- Ensure reporting accuracy through data validation with stakeholders.
- Create and maintain dashboard documentation (definitions, data sources, refresh logic, ownership).
Process, Documentation & Continuous Improvement
- Build and maintain clear IT documentation, including standards, onboarding/offboarding and systems administration runbooks.
- Streamline request intake/work management processes (ticketing/work queue) to increase visibility and accountability.
- Identify and implement improvements to reduce issues, increase consistency, and enhance user experience.
Qualifications
Experience - Required
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 1 year of IT support experience in a Windows + Microsoft 365 environment.
- Experience administering Teams and SharePoint, including permissions and basic governance concepts.
- Power BI experience (report building/maintenance) with a strong willingness to learn and grow.
- Experience with SQL/querying fundamentals (joins, filtering, basic aggregation) and ability to reason about relational data.
- Strong communication and customer-service mindset; ability to support both technical and non-technical users.
- Demonstrated strength in documentation and process building (repeatable workflows, checklists, standards).
- Ability to travel to other offices on a quarterly basis.
Experience - Preferred
- ERP administration (user/role setup, permissions, reporting support).
- Knowledge of ERP reporting and data extraction (connectors, APIs/OData, exports, data modeling).
- Experience with Microsoft 365 governance, including managing Teams and standardizing SharePoint.
- Exposure to endpoint/device management concepts (Intune, autopilot, imaging, patching frameworks), even if previously done via an MSP.
- Experience owning or improving a ticketing/work intake process.
- Experience coordinating vendors/MSPs and managing escalations.
Skills
- Proficient in Microsoft Office Suite.
- Ability to manage and prioritize multiple projects and priorities.
- Foster a collaborative and engaging environment by upholding and embodying our Core Values:
- Be Dependable
- Cultivate Relationships
- Strive for Excellence
- Foster and promote a strong safety culture and follow company safety protocols.
- Strong organizational skills.
- Strong team-work skills.
Why RED Group?
Culture. Growth. Opportunity.
At RED Group, we believe that a thriving workplace starts with a strong, employee-centric culture. Our focus on our people ensures they have the resources, support and opportunities needed to excel. Our commitment to success drives outstanding results in our client engagements, with our team always striving for excellence.
If you join RED Group, you'll enjoy:
- A collaborative team environment that values your contribution.
- Competitive benefits, flexible schedules, and hybrid remote work options.
- The stability of a well-established company poised for exciting growth.
- A fun and rewarding career that challenges you while offering opportunities for you to grow and excel.
If you're a self-starter looking for a fulfilling career filled with unique growth opportunities where you can challenge yourself, RED Group is the place for you.
Job Tags
Work at office, Remote work, Flexible hours,