Job Description
Job Description
Job Description
Job Summary:
Transporting and parking vehicles in designated valet parking areas. Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Escorts guests to their room while assisting with the delivery of luggage, and orients guests to the room and the overall property. Offers water and information to guests in the Hotel Lobby.
Job Description
Expectations of Leadership:
- Actively support, demonstrate, and promote the company’s core values.
- Be approachable and engaging with fellow team members.
- Always treat individuals with dignity and respect regardless of job position.
- Demonstrate maturity through exhibiting excellent listening skills.
- Make educating, inspiring, and motivating your team central to your mission.
Major Responsibilities/Activities:
- Greets Casino Hotel guest upon arrival/departure.
- Assist with loading/unloading luggage and opening vehicle doors as needed.
- Answer guests’ questions regarding local attractions, hotel amenities, and other available services.
- Collect and accurately label keys belonging to guests to ensure their proper return.
- Record all pertinent information on claim checks regarding guests’ vehicles and daily transactions.
- Operate/park vehicles safely and responsibly in predetermined areas within the property.
- Ensure the safety and security of guests, guest vehicles and guest belongings.
- Carries and assists with luggage for arriving and departing guests.
- Safe keeps guest belongings in bell closet in accordance with policy, procedures, and service standards.
- Accurately accounts all guest items, properly tags, and stores them in the bell closet.
- Explains amenities to guests upon entry into guest’s room including TV, light, and thermostat controls.
- Explains events, services, amenities, and surrounding areas and anticipates guest needs.
- Adheres to the Hotel Card Key Control Policy 1002 and Hotel Gratuity & Tip Policy 3000.
- Timely drops daily receipts on or after 4:00AM daily to the Cage Department.
- Assists guests during room changes and maintains room security during the process.
- Receives and delivers guest packages.
- Responds to guests’ requests, or inquiries courteously and promptly.
- Routinely cleans and maintains public areas, restrooms, elevators, and front entrance.
- Remains receptive and visible for guest service at all times.
- Takes personal responsibility for delivering excellent guest experience.
- Shares guest feedback with appropriate parties to maintain continuous improvement.
- Welcomes corrective and/or constructive feedback.
- Perform other duties as assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal Members.
- High School diploma or GED.
- Must have a valid driver’s license with good driving record.
- Promote outstanding guest and employee relations in accordance with Santa Ana Star Casino Policies.
- Must always maintain a professional image for customers.
- Maintain a good working relationship with co-workers
- Must provide a positive attitude towards the Manger/Supervisor and the Company.
- Must have a valid driver’s license with good driving record.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- Must be able to obtain a Pueblo of Santa Ana Gaming Regulatory Commission non-gaming license.
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Display strong verbal and written communication skills.
- Knowledge of State of New Mexico transportation laws.
- Knowledge of insurance coverage levels and claim filing procedures.
- Proven ability to handle conflict situations.
- Pleasant, polite manner for dealing with public as well as staff.
- Display strong verbal and written communication skills.
- Proven ability to handle conflict situations
- Must be a detail oriented, organized individual with the ability to multi-task.
- Must have the ability to understand procedures and gaming regulations and adhere to them.
- Must have the ability to read, analyze and interpret basic instructions furnished in written, oral or diagram form.
Essential Physical Functions:
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
- Must be able to work various hours, as needed, including weekends and holidays.
- Must present self in a well-groomed, professional appearance.
- The employee must be able to lift up to 25 pounds.
- Must be able to walk and stand for extended periods of time
- Must be able to work at a fast pace and in stressful situations.
- Must be able to work in inclement weather.
- Shift gears within vehicles that are not automatic shifting.
- Shift gears within vehicles that are not automatic shifting.
- Must be able to works various hours.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used
- Bell Carts, Property Management System, and other relevant hotel and/or housekeeping equipment.
- Variety of different make and model vehicles
- Standard office equipment including calculators, copier, fax machine.
- Computer (basic functions).
- Smartphones
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed both outdoors and indoors in a climate controlled non-smoking environment.
Job Tags
Work at office, Local area, Shift work,