Job Description

Job Summary

Responsible for the day-to-day coordination and administration of the training process within the assigned plasma collection center under the direction of the Center Manager. Operates within the scope of EU Guidance on Good Manufacturing Practices and FDA cGMP 21CFR.

Essential Job Functions

Every effort has been made to make your job description as complete as possible. However, that in no way states or implies that these duties/responsibilities are the only duties you will be required to perform. The omission of specific duties/responsibilities does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

Main Duties and Responsibilities

Core

• Works in coordination with the Regional Field Training Manager for training-related initiatives.
• Demonstrates competence and compliance with KEDPLASMA SOPs and KEDPLASMA Training Manual.
• Understands and completes the Training Plan and understands the training instruction guidelines in the KEDPLASMA Training Manual.
• Maintains Donor Center Training Manual and updates as necessary.
• Maintains all training records for each employee and/or position within the plasma collection center.
• Works with center management to facilitate the training process and manages the training system within the plasma collection center.
• Works with center management to assign Designated Trainers in different areas of the plasma collection center, as needed.
• Schedules trainees' training periods consistent with plasma collection center operations and training needs.
• Assists center management in conducting specific training sessions based on needs that have arisen from audits and/or regulatory and operational requests.
• Coordinates and facilitates new employee orientation.
• Develops training plans for the plasma collection center.
• Maintains training courses in company LMS system.
• Stays current with company's new training material, updates, and management tool releases.
• Delivers training related to SOPs changes, new technology and processes to plasma collection center's staff.
• Ensures training materials are available to trainees and staff.
• Implements training activities/initiatives which develop a positive and effective training program.
• Performs routine employee observations to monitor SOPs compliance.
• Monitors progress of trainees by performing regular follow-ups to complete training in a timely manner.
• Escalates delays in training progress to center management, as needed.
• Notifies center management and staff of specific training requirements and ensures all re-certifications and training updates are performed on a timely basis.
• Follows all SOPs, regulatory policies and procedures including the employee handbook.
• Responsible for remaining current on SOPs changes.
• Follows all Health Safety & Environmental and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Maintains a clean, orderly, and efficient work environment and ensures sufficient operating supplies are available, as needed.
• Maintains data integrity and confidentiality of personnel, donor, and plasma collection center information.
• Partners with center management and Quality personnel to ensure training compliance is achieved and maintained.

Managerial / Supervisory

N/A

General

Must be able to execute all terms and conditions set forth in the KEDPLASMA Employee Handbook, including, but not limited to:

• Work in a safety-conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Comply with company Global Code of Conduct and company's policies and procedures and all the applicable regulations.
• Maintain a dependable attendance record and adhere to standards of cleanliness, grooming, hygiene, and dress code.
• Attend and participate in scheduled training, educational classes, and meeting(s) in a timely manner as instructed by supervisor/manager.
• Cooperate with department personnel, as well as other center staff to ensure services can be adequately maintained to meet the needs of the donors.
• Meet with supervisor/manager on a regular basis to assist in identifying and correcting problem areas and/or improving services.
• Complete all assigned tasks in a timely manner as instructed by supervisor/manager.
• Adhere to work schedules in completing and performing assigned tasks.
• Promote KEDRION Values: Together as One; Care; Integrity; Sustainable Impact; and Courage.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.
• Interact in a tactful, diplomatic, and humanistic manner with donors, visitors, and co-workers to provide a safe, efficient, and caring environment which ensures the self-respect, personal dignity, physical safety of each donor and center guest.
• Treat donors, visitors, and co-workers with courtesy, respect, and dignity.
• Perform any miscellaneous duties or work assignments, as required.

Primary Contacts

Center management, donors, employees, auditors, inspectors, vendors, corporate staff, and visitors.

Requirements

Education, Qualifications & Experience

• High school diploma, or equivalent, required.
• Minimum of one-year training experience in a customer service environment, such as a medical office, retail store, blood, or plasma collection center preferred.
• Certified in all area positions or will complete training and competency assessments within 90 days of acquiring position.

Physical Requirements

• Work is primarily light in nature, with exerting up to 50lbs of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Use of fingers to type and / or enter numbers on keyboards, keypads, etc. along with grabbing object(s). Additionally includes, reaching, handling, talking, hearing, bending, stooping, and walking. Involves sitting, standing, and walking most of the time.

Working Conditions

• Occasional exposure to Blood Borne Pathogens.
• Cold tolerance in storage freezers and adaptation to wide change of temperatures in handling samples and product.
• Occasional exposure to an environment with a temperature of -40C for short periods of time.

Travel

• Travel as needed up to 5% of working time to plasma collection centers and other KEDPLASMA/Kedrion locations, which includes overnight travel.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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