Job Description

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 20 years of experience in the hospitality field. For more information, visit

SUMMARY

The Tasting Room Manager for our resort will work with all management staff and the marketing and operational departments to develop and produce the most outstanding resort experience to our guests. This position will be responsible for the overall operating performance, guest satisfaction, and financial results for our Gift Shop and Tasting Rooms. This includes planning, organizing, directing and coordinating the operations of all activities associated with these areas.

DUTIES

Coordinate the operations and activities of the Tasting Room and Wine Club activities to ensure synergy not only within these two departments but within the resort to reach financial performance and guest satisfaction objectives Evaluate changes in guest needs, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns. Develop annual operating budgets. Monitor and maintain financial performance of stated departments within approved budgetary guidelines. Responsible for the profit performance of stated departments. Responsible for assisting with the overall resolution of internal and external guest problems or complaints. Develop annual capital expenditure plans for stated departments. Demonstrate and promote teamwork among all management and staff Interview, train, praise, coach, counsel, and discipline according to company standards.

JOB KNOWLEDGE

Minimum of 3 years in the hotel/resort industry. Proven track record of leadership, management and sales growth. Budgeting & Financial Acumen required Creative, flexible, and innovative team player with a positive attitude and professional demeanor and appearance. Excellent customer service in addition to written and oral communication skills Proficiency using Microsoft Office

WORKING CONDITIONS

Works primarily indoors throughout shift. Extensive facility. Well-lit room. Minimal exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.

PHYSICAL/MENTAL DEMANDS

Calculate figures and amounts. Coordinate multiple tasks simultaneously. Collect, interpret, and/or analyze complex date and information. Understand and respond to a diverse population. BENEFITS (Full-time) 401(k) 401(k) matching Dental insurance Employee assistance program Employee discounts Flexible spending account Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

SCHEDULE

Must be available to work all shifts including weekends and holidays. #J-18808-Ljbffr Carter Hospitality

Job Tags

Full time, Work at office, All shifts, Flexible hours, Shift work,

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