Job Description

WE ARE HIRING OWNERS Set of X is led by industry veterans who see government contracting as a good community with plenty of opportunity to go around. With a shared desire to give back, grow the community, and do great work, the Set of X team is building an elite group of engineers with a strong sense of shared responsibility and ownership. Because who you work with matters. ________________________________________________________________________ The candidate will participate in a new long-term effort to consolidate a diverse set of systems into a new cohesive solution that improves system manageability and security, while providing enhanced capability with a strong focus on improved user experience. The candidate will be a part of the early stages of this high visibility effort and help build a sound foundation to ensure the project's continued success. Responsibilities: * Provide support for implementation, troubleshooting and maintenance of IT systems * Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems * Manage the daily activities of configuration and operation of IT systems * Provide assistance to users in accessing and using IT systems * Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems * Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc * Provide support for the escalation and communication of status to agency management and internal customers * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide in-depth experience in trouble-shooting IT systems * Provide detailed analysis and feedback to agency management and internal customers for escalated tickets * Provide support for the dispatch system and hardware problems and remains involved in the resolution process * Configure and manage UNIX, Windows, and/or Linux operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Required Skills: * Windows, Linux, and/or Unix experience * Salt * Ansible * VMWare Administration Experience/Education: Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree. 5+ years of System Administration experience (level will depend on total years of experience) Clearance: TS/SCI clearance with polygraph is required. Total Compensation Package We offer a comprehensive compensation package designed to support your well-being and professional growth. Our competitive base salary is complemented by an extensive benefits program, including: * Health, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy. * Life and Disability Insurance: Peace of mind with financial protection for you and your loved ones. * 401(k) Plan: No personal investment required to benefit from a generous employer contribution, allowing you to maximize your take-home pay. * Paid Time Off: Enjoy time away from work to recharge. * Technology Refresh: Upgrade your devices regularly, or opt for a year-end bonus if you don't need new tech. * Training and Professional Development: A $5,250 annual budget for ongoing education, certifications, and professional memberships. Or use this annual benefit to repay a student loan tax-free. For a full overview of our benefits, please visit our benefits tab. Additional Perks and Benefits * Stock Plan: Become an equity owner with a yearly stock grant-let's build the future together. * Flex Leave and Exchange Plan: Take up to 8 weeks off for a strong work-life balance or sell back unused time for double the value! * Virtual Office Compensation: Monthly reimbursement for cell phone and internet services. * Fringe Benefit Mall: Choose from perks like Uber rides, a beer of the month club, Amazon Prime, and Hello Fresh-whatever suits you best! * Profit-Sharing Cash Bonus: Share in the company's success with an end-of-year cash bonus. * Referral Bonus: Help us grow by bringing in top talent and earn a bonus for each successful referral.

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