Job Description

Job Description

Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.

Overview:

We're looking for a high-energy professional to lead Sally’s core business, focusing on rideshare rentals. Your focus will be to lead and develop a team of customer support associates and fully own the business operations. This position requires leadership, ambition, and, especially, grit to be successful.

What you’ll do

• Meet and exceed key operating and financial targets, including utilization rates, average rental rates, active rental days per unit, revenue, average wrench days, average hold days, and Google review scores.
• Develop, train, and evaluate customer support and fleet teams.
• Lead rideshare operations, including customer interactions via email, text, phone, and in-person, as well as daily rental launches, returns, swaps, repossessions, and market-related inquiries.
• Manage administrative tasks, including weekly payroll submissions, PTO request handling, and direct report development.
• Liaise with garage facility operations to ensure vehicle readiness and efficient service turnaround times.
• Resolve customer issues promptly to ensure a positive customer support experience.
• Invest time in recruiting, interviewing, and hiring new employees.
• Provide weekly reports to the management team.

What we look for

• Bachelor’s degree with a strong academic record in business, operations management, statistics/mathematics, analytics, or a related field (strongly preferred).
• 4+ years of professional experience in rental car operations, retail, automotive, or hospitality.
• 3+ years of leadership experience, preferably within a tech-enabled business.
• Ability to lead a team with minimal guidance from management.
• Strong business judgment, critical thinking, and analytical abilities.
• Ability to collaborate effectively and apply a cross-functional mindset.
• Capacity to balance competing priorities while meeting deadlines.
• Mastery of Google Sheets and proficiency in building systematic models to track metrics and documents.
• Ability to draw insights from data and implement action plans to drive continuous improvement.

Benefits

• PTO
• Medical, Dental, and Vision benefits
• Weekly team lunches

Compensation range: $95k - 115k + bonus 

*Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!

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