Job Description
Service Writer
Subaru South Charlotte | Charlotte, NC
“Whatever it takes to stand above the rest.”
Do you enjoy helping people and have a passion for the automotive industry? Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians.
This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it’s returned to the customer.
What We Offer:Competitive Pay + Bonus Opportunities
401(k) Plan with Match
Health, Dental & HSA Options
Holiday Bonus Program
Employee Discounts on service, parts, and vehicles
Paid Training & Career Development
Closed on Sundays
Team-Oriented Culture and hands-on leadership
Greet customers warmly and check them in for service appointments
Accurately document customer concerns and vehicle issues on repair orders
Communicate with technicians to understand diagnosis, timelines, and recommended repairs
Present repair estimates to customers clearly and professionally, answering questions and gaining approvals
Keep customers updated throughout the repair process and notify them of any delays or additional work needed
Coordinate vehicle delivery and ensure satisfaction with completed services
Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders
Help maintain a clean, organized, and welcoming service lane
Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred)
Excellent communication and interpersonal skills
Strong organizational skills with attention to detail
Ability to multi-task in a high-volume environment
Basic mechanical knowledge and interest in the automotive industry
Familiarity with dealership management software (CDK experience a plus)
Valid driver’s license and clean MVR
Positive, team-focused attitude
Ready to grow your career with a dealership that puts people first?
Apply today and join a high-performing team at Subaru South Charlotte.
Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.
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