Job Description

Job Description

Job Description

About Boston Managed IT

Boston Managed IT (BMIT) is a fast-growing Managed Security Services Provider (MSSP) dedicated to anchoring businesses in innovation and security . We support small to mid-sized organizations with secure, reliable IT operations while building long-term partnerships based on trust.

At BMIT, we’re not just filling jobs — we’re building careers. This role is designed for someone who will start at the Level 1 (L1) support tier, grow into a Level 3 engineer , and ultimately develop into a Regional Manager , helping to shape both our clients’ success and our own.

As a Service Delivery Engineer , you’ll be the first line of defense for client IT issues, working across desktops, networks, cloud platforms, and security tools. You’ll learn client environments, support our growing team, and gain hands-on exposure to the full MSSP stack.

This role is ideal for someone who is passionate about technology and business , thrives in a fast-paced, security-driven environment, and wants to grow into a leadership position over time.

Initial (L1) Responsibilities:

• Respond to and resolve helpdesk tickets for desktops, networks, and cloud applications
  

• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) environments
  

• Troubleshoot Windows/macOS issues and perform routine maintenance
  

• Document solutions, processes, and client-specific setups in knowledge systems
  

• Follow SOC2/ISO-aligned security standards for all client interactions
  

Growth Path to L3/Regional Manager:

• Handle advanced troubleshooting, escalations, and project work
  

• Lead client technology initiatives (firewalls, cloud migrations, security tools)
  

• Mentor junior engineers and contribute to training resources
  

• Manage regional client relationships and ensure service excellence
  

• Partner with leadership on strategy, process development, and team scaling
  

Core Technical Skills (Day One):

• Windows 11 and macOS support
  

• Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)
  

• Basic networking (IP, DNS, DHCP, VPNs, Wi-Fi, firewalls)
  

• Endpoint protection and MFA best practices
  

• Strong documentation and ticket management skills
  

Professional Skills:

• Excellent communication — able to explain technical concepts clearly
  

• Strong organizational skills and ability to manage multiple priorities
  

• Team-first mindset with accountability and client service focus
  

• Curiosity and drive to learn new technologies and certifications
  

Preferred / Growth Goals:

• CompTIA A+, Network+, Security+
  

• MSP/MSSP or helpdesk experience
  

• Exposure to RMM/PSA tools
  

• Leadership or project management experience (for future Regional Manager role)
  

Technical Skills:

• Proficiency with Windows 11 and macOS support
  

• Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  

• Understanding of networking fundamentals (IP, DNS, DHCP, VPNs, Wi-Fi, firewalls)
  

• Familiarity with endpoint security, antivirus/EDR, and MFA best practices
  

• Ability to document troubleshooting steps and maintain accurate client records
  

Professional Skills:

• Strong verbal and written communication; able to explain technical concepts clearly
  

• High level of organization and ability to prioritize multiple tasks
  

• Customer-focused mindset with professionalism and patience
  

• Collaborative approach — values teamwork, accountability, and trust
  

• Curiosity and commitment to continuous learning and development
  

Preferred (Growth-Oriented) Skills:

• CompTIA A+, Network+, or Security+ certifications (or equivalent knowledge)
  

• Experience in a Managed Service Provider (MSP/MSSP) or helpdesk environment
  

• Familiarity with RMM/PSA platforms
  

• Exposure to cloud platforms (Microsoft Azure, AWS basics)
  

• Interest or prior experience in project leadership or mentoring
  

Work Environment & Travel Requirements:

• Must have a valid driver’s license and reliable personal vehicle
  

• Ability to commute to our Waltham, MA office as needed
  

• Willingness to travel to client offices across the Greater Boston area (mileage reimbursed at IRS rates)
  

• Ability to occasionally lift and transport IT equipment (up to 40 lbs)
  

• Unlimited PTO – with a required minimum of 5 business days off per year to ensure true rest and recharge
  

• 10 Paid Holidays – for personal, cultural, or religious observances
  

• Profit Sharing Program – when the company succeeds, you directly share in the results
  

• Health & Wellness Support – comprehensive coverage options and resources to support your well-being
  

• Mileage Reimbursement – at the current IRS rate for all client-related travel
  

• Professional Development Sponsorship – paid industry certifications, cross-training opportunities, and conference attendance
  

• Hybrid Work Model – flexibility to work remotely while maintaining connection with our Boston/Waltham team and clients
  

• Growth Path – a clear career trajectory from L1 Engineer → L3 Engineer → Regional Manager
  

• Collaborative Culture – a team-first environment built on accountability, candid feedback, and continuous improvement
  

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