Job Description

Job Description

Job Description

Position Description:

Provides support to the users of the Microsoft Dynamics Business Central application system and ancillary software tools, including configuration, enhancements & process improvements, problem resolution, training and education, report development. Fosters and insures the successful use of the application systems tools.

Roles & Responsibilities:

• Provides user support for Dynamics BC.
• Assists in developing and designing changes to how Dynamics BC interacts with other applications.
• Develops/updates work processes for users of the Dynamics BC system.
• Performs first pass review of support requests along with recommendations if request should go to a different team member.
• Performs cost vs. benefit analysis to determine rationale for application system development and enhancements.
• Develops the technical and functional requirements for changes and enhancements to Dynamics BC.
• Either directly implements or works with others to implement the changes/enhancements to Dynamics BC they develop.
• Acts as liaison to the software vendors and other users of the software.
• Advises users as to the applicability of various alternatives to meet the specified requirements, and or changes to business processes.
• Performs thorough testing of all new and revised system functions/reports and performs quality assurance reviews of procedural documentation and training materials.
• All other tasks as defined by Manager.
• Communicates status of work items.
• Demonstrates behaviors consistent with the Company's Vision, Mission, Values in all interactions with customers, co-workers, and suppliers.
• Complies with all company policies, procedures, and safety standards.

Education/Experience:

Required:

• Associates Degree
• 3-5 years of experience in customer service / Information Technology
• 5+ years of Dynamics BC/NAV support experience. In-depth knowledge of BC/NAV service module.
• Experience creating specs or designing integrations between BC/NAV and other systems.
• Experience with item management and impacts of different costing methods.
• Knowledge of the relationships between the database tables in BC/NAV.
• Experience designing and building PowerBI reports.

Preferred:

• Experience using Binary Stream MEM
• Experience working with Lanham EDI in how it impacts configuration and build requirements outside of EDI.
• Experience using Atlassian Jira.
• Experience using Salesforce.
• Experience coordinating internal and external team members.
• Proficiency in analysis, design, and testing techniques.
• Good project management skills, including planning, methodologies, time tracking, leadership, etc.
• Good communication skills, and team oriented.

Travel:

• Travel as needed.

Competencies:

• Ability to translate business requirements into technical requirements.
• Ability to categorize support requests into concise tickets for easy follow-up and resolution.
• Ability to learn quickly and adapt to a quickly changing list of requirements.
• Ability to create concise and usable documents outlining process.
• Strong process and software documentation skills.
• Strong analytical and problem-solving abilities.
• Strong communications skills at all levels, to both technical and non-technical audiences

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is remote and work environment will be determined by resources available to employee.

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