Salesforce Litify Administrator Job at Trust Guss Injury Lawyers, Houston, TX

c3NZQkRhWUU2eTNqMzRPQi8xMnZZS2FVRFE9PQ==
  • Trust Guss Injury Lawyers
  • Houston, TX

Job Description

Description

Are you an experienced Salesforce Administrator with expertise in Litify? Join Trust Guss Injury Lawyers, a fast-growing, dynamic legal firm, and play a pivotal role in optimizing our Salesforce & Litify platform to enhance efficiency and streamline operations.

As a Salesforce Litify Administrator, you will manage the firm's Salesforce & Litify environment, ensuring seamless user experience and platform optimization. You will oversee user and license administration, handle escalated support tickets, develop and maintain dashboards, create automation workflows (Flows & Process Builder), and provide training and documentation. Your role will also involve gathering requirements, implementing best practices, and working closely with stakeholders to drive adoption and efficiency.

Responsibilities

System Administration:
• Manage and maintain day-to-day operations of the Litify platform.
• Perform user management, including onboarding/offboarding, permissions, roles, and profiles.
• Configure Salesforce & Litify, including Workflows, Process Builder, Flows, custom objects, page layouts, record types, dashboards, and reports.
• Ensure data integrity, conduct regular audits, and manage data migrations or imports.
• Oversee user and license management, including onboarding/offboarding, roles, profiles, and permissions.

Process Improvement:
• Gather requirements from stakeholders and propose technical solutions to improve workflows and processes.
• Collaborate with legal and operations teams to streamline workflows and case management processes.
• Customize dashboards and reports to track KPIs, caseloads, and firm productivity.
• Implement automation using Flow, Process Builder, or third-party tools.

Support & Training:
• Provide daily support and troubleshooting for users.
• Manage and resolve user support tickets, providing technical assistance as needed.
• Conduct regular training sessions and create documentation to promote platform adoption.
• Act as a liaison with Litify support and Salesforce when escalations are needed.
• Support and integrate Salesforce apps (e.g., phone systems).
• Application integration and development:
• Plan and conduct integrations of new third party platforms and Salesforce modules and "add ons" into the Litify environment.
• Monitor user adoption and provide training to enhance system proficiency.
• Develop and maintain training materials and technical documentation.

Security & Compliance:
• Maintain data security policies, user access, and regulatory compliance (e.g., HIPAA, legal ethics requirements).

Qualifications

• 2+ years of hands-on Salesforce administration experience, ideally with Sales Cloud and Litify.
• Salesforce Administrator Certification required; Litify certification a plus.
• Trailhead Badges/Super Badges demonstrating expertise in Salesforce administration.
• A strong understanding of legal workflows, case management, and law firm operations is highly desirable.
• Proficiency with Salesforce data management and reporting.
• Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience in workflow automation, including Process Builder, Flows, and Data Loader.
• Experience with legal tech tools like Docrio, Zoom, RingCentral, and PandaDoc, etc. is highly desirable.
• Knowledge of API integrations and third-party app management.
• Background in a high-volume personal injury practice is highly preferred.
• Proactive mindset for continuous platform improvement and best practices.
• Ability to troubleshoot, analyze complex issues, and implement scalable solutions.
• Excellent communication and relationship-building skills to collaborate with stakeholders at all levels.
• Experience with Metadata, Apex Class, and Triggers is a plus.

Job Tags

Similar Jobs

RSM

State and Local Tax Associate (Fall 2026/Winter 2027) Job at RSM

 ...like RSM. Responsibilities : Integrating state and local tax services with existing clients Completing tax planning and research...  ...email at ****@*****.*** . RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i... 

BCC Real Estate Group

Real Estate Consultant Job at BCC Real Estate Group

 ...Summary Join Our Elite Real Estate Team Take advantage of the chance to work alongside and learn from the top 20% of real estate...  ...PLACE Launch Execute PLACE lead generations systems weekly Consult with buyers, convert with signed buyer agreements and identify... 

Tumeq LLC

Timber Harvest Technician Job at Tumeq LLC

 ...Harvest Operations : Assist with felling, bucking, skidding, and transporting timber using chainsaws, skidders, or other forestry equipment. Requires proficient use of a chainsaw for the felling, bucking and limbing of trees designated for harvest. Slashing... 

Stantec

Senior Environmental Technician Job at Stantec

 ...duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.**About Stantec**Stantec...  ...beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities... 

Super Radiator Coils

Maintenance Technician Job at Super Radiator Coils

 ...manufacturing company in the niche market of commercial and industrial heat exchangers serving several industries including: power generation...  ...a hard-working and mechanically minded people to join our maintenance team. Requirements ~ Able to safely lift objects...