Job Description

Elevate Your Career with Sagility
Sagility, a global leader in business process management, is committed to enhancing the member and patient experience. With advanced technology and decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R.s!

• S Spark Curiosity
• O One Team, One Direction
• A Action for Results
• R Right by Right Purpose

We are eager to welcome Remote Customer Service Representatives to our dedicated call center team! Be the compassionate human connection that makes our service outstanding.

Your Benefits:

• Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour).
• Performance-based incentives.
• Paid training in an innovative virtual environment.
• Comprehensive health coverage (available after 90 days).
• Employee wellness and engagement programs.
• Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role:

• Promptly and professionally handle incoming calls.
• Research inquiries and offer effective resolutions.
• Accurately document call details.
• Communicate with empathy and professionalism.
• Achieve daily goals for quality and customer satisfaction.

What You Bring to the Table:

• A commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Proficient in navigating computer applications.
• A desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• A minimum of 1 year of experience in a call center environment is required.

Job Requirements:

• Must be 18 years or older.
• High School Diploma or equivalent.
• At least 1 year at a single job, preferably in customer service.
• Reliable attendance with no absences in the first 90 days.
• Typing speed of at least 25 WPM.
• Hardwired internet connection with speeds of at least 10 Mbps upload and 25 Mbps download.
• A secure, private work area at home.
• Flexible availability, including weekends.

Additional Perks:

• Daily Pay options.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

Take the first step toward a meaningful career.
Join Sagility today and make a difference!

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home Alabama (CST) United States of America

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