Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Program Manager - Remote , working in IT (excluding Telecommunication) industry in San Francisco, California, United States . Develop and implement strategies to optimize customer service operations and drive continuous improvement Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management Act with urgency to ensure priority items are progressed through having a bias for action and focusing on the 20% of work that will get 80% of the impact Identify and analyze data, customer feedback and trends to identify areas for improvement and implement corrective actions Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations Stay up to date on industry trends, best practices and emerging technologies to drive innovation in CX Operations and Product Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities Manage cross functional partnerships and insights from customers in French speaking regions Serve as the primary point of contact for escalations of customer issues from those regions Our Client Experience Required for Your Success 6+ years of proven experience in Program Management, Customer Support 6+ Operations or Product Operations Strong project management skills Experience utilizing customer insights to drive improvements Desire to better understand the unique needs of customers in French speaking markets Fluent (written and verbal) in both English and French languages What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? PSG Global Solutions Careers
...if youre here for: ~Weekly Pay ~ Flexible Schedule ~ Free shift meal and family dining discount*~ Discounted Curly Fries (and all... ...BRING HOME THE BACON You will help operate the restaurant on a day-to-day basis as a Shift Manager. You will help the management...
...BrightView - JobID: 16959405 [Construction Worker / Laborer] As a Concrete Finisher at BrightView, you'll: Smoothe and finish surfaces of poured concrete, such as walks, sidewalks, roads or curbs; Align forms for sidewalks, curbs or gutter; Set and align the forms that...
# Execute digital marketing campaigns across SEO, SEM, social media, and email channels. # Optimize website content, landing pages, and campaigns for SEO and conversion rates . # Manage Google Ads, Facebook Ads, and other online advertising platforms . # Create...
...This position is responsible for safely smoothing out, leveling, and finishing surfaces of poured concrete to specified quality and textures with the use of hand and/or power tools. This position participates in on-the-job training. At Granite we hav Concrete Finisher,...
...Project Overview Client is building a modern, automation-focused database administration practice with stronger configuration management. This role focuses on Oracle database administration and engineering across enterprise environments, primarily supporting Oracle...