Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Program Manager - Remote , working in IT (excluding Telecommunication) industry in San Francisco, California, United States . Develop and implement strategies to optimize customer service operations and drive continuous improvement Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management Act with urgency to ensure priority items are progressed through having a bias for action and focusing on the 20% of work that will get 80% of the impact Identify and analyze data, customer feedback and trends to identify areas for improvement and implement corrective actions Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations Stay up to date on industry trends, best practices and emerging technologies to drive innovation in CX Operations and Product Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities Manage cross functional partnerships and insights from customers in French speaking regions Serve as the primary point of contact for escalations of customer issues from those regions Our Client Experience Required for Your Success 6+ years of proven experience in Program Management, Customer Support 6+ Operations or Product Operations Strong project management skills Experience utilizing customer insights to drive improvements Desire to better understand the unique needs of customers in French speaking markets Fluent (written and verbal) in both English and French languages What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? PSG Global Solutions Careers
...Job Description Description Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams, contribute to our...
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career...
...franchise organization, Golden Corral Puerto Rico, is currently seeking energetic, friendly individuals to join our team! The Meat Cutters performance and the ability to cut for quality and quantity of product have a significant impact on the guests dining experience...
...Golf & Country Club (Voorheesville, NY) Dates: June 29 August 7, 2026 (Weekdays) Hours: Approx. 8:00am4:30pm daily Type: Seasonal / Short-Term Compensation: $17$18.50/hr (based on experience) Camp Colonie seeks positive and responsible Head Counselors to...
...Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the... ...with HR policies and procedures. Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel...