Job Description

We’re looking for a Director of Product Management to join the MuleSoft + Salesforce Flow team and lead the charge in driving customer success for our Flow Integration product line. This is a unique opportunity to champion early customer adoption, accelerate time-to-value, and shape product direction at a pivotal moment in our growth. This role is for a scrappy, field-forward builder who thrives on engaging with customers, distilling insights, and driving real product impact. You’ll sit at the center of it all — connecting Sales, SEs, PMM, Customer Success, and Engineering — to help us bring the promise of Flow Integration to life for our core mid-market and SMB customer segments. What you’ll do: Be the voice of the customer — driving adoption and success across Flow Integration and Connectivity by surfacing insights, leading early customer programs, and translating real-world needs into product outcomes Build and run high-impact customer success motions, including pilots, advisory boards, 1:1 sessions, and scaled feedback loops to shape roadmap and accelerate time-to-value Work closely with product managers and engineers to prioritize and inform product direction and roadmap based on customer pain points and adoption blockers Partner with Sales, Solution Engineering, and PMM to craft compelling customer narratives, develop enablement content, and scale internal readiness Represent the product externally through customer conversations, events, conferences, and forums — and internally through tight feedback loops and insight-sharing Support early go-to-market efforts by identifying lighthouse accounts and helping unlock customer acquisition and retention Be a trusted partner to cross-functional teams and a natural connector between product and the field Travel as needed (~20–30%) to engage with customers and field teams directly What you should have: 8–12+ years of experience in product management, customer success, or solutions roles, ideally in enterprise SaaS or integration platforms Proven ability to work independently and drive impact in early-stage or ambiguous product environments Strong track record of influencing product roadmaps and go-to-market through direct customer engagement Excellent communication and storytelling skills — equally comfortable presenting to executives, speaking at events, running workshops, or enabling field teams Experience working closely with Sales, SEs, and Customer Success teams to accelerate adoption and build scalable success playbooks Ability to develop content and programs that drive internal and external alignment Willingness to travel and a bias toward being where the customer is Preferred Qualifications: Experience working with Salesforce technologies, particularly Salesforce Flow and/or MuleSoft Familiarity with the Salesforce field model and customer engagement lifecycle Background in integration, automation, generative AI or agentic products, or platform products with both technical and business user personas Technical degree or equivalent hands-on experience with enterprise technologies Experience engaging with mid-market or SMB customers in fast-paced, iterative product environments #J-18808-Ljbffr Salesforce, Inc..

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