Job description:
RGI is looking to fill the role of a full-time, on-site Genetic Counseling Manager. This position works with patients, their IVF center, and the team at RGI. Managing a team of GC's and GCA's while performing PGT Counseling and result reporting will be the primary roles of this position.
As a GC Manager, you will be working directly with patients and their referring providers to make the logistics of preimplantation genetic testing as simple and seamless as possible.
This position reports directly to the President/Lab Director.
Duties Include:
. Managing RGI's Clinical Team.
. Streamlining processes and implementing service improvements to promote patient and client satisfaction.
· PGT Consults.
. Reporting Results.
. Interviewing new employees for your department.
. Creating and updating clinical protocols.
. Participate and contribute to weekly Senior Staff Meetings.
· Recording and managing patient intake forms, clinical requisition forms, patient medical information, and billing information in our medical database.
· Working with RGI’s Financial Department to facilitate the patient’s financial plan by communicating fee schedules, initiating payments, and providing claim information.
· Maintaining RGI’s databases, calendars, and medical records with reminders and alerts to organize daily tasks such as consultations, DNA sample collection kits, test results, payments and other clinical documentation.
· Responding to and triaging phone and email inquiries from patients and healthcare professionals.
· Acting as a liaison between physicians, patients, and clinical staff to provide top-quality patient service throughout the entirety of the PGT process.
· Collaborating with other clinical staff to resolve issues impacting patient care progression.
· Providing recommendations for process/service improvement to promote patient satisfaction.
. Initiating Research projects, Abstracts, Presentations, and Blog posts.
. Reviewing and revising patient and clinic education materials.
. Collaborate with marketing and sales, including representing RGI at conferences.
· Performing other duties as assigned.
Requirements:
· Masters Degree in Genetic Counseling
. Certification and Board Licensure
. Minimum 2 years of Managerial Experience in a medical setting
· Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
· Strong email communication and customer service skills
· Exceptional organizational skills and attention to detail
· Excellent oral and written communication skills.
· Ability to effectively communicate with patients and healthcare professionals.
· Self-motivation and ability to work both independently and in a team environment.
· Skilled in prioritization, multitasking, critical thinking, and problem-solving.
· Curiosity, creativity, enthusiasm, and the ability to learn quickly.
Salary Depending on Experience - Minimum Starting Salary $100,000
How to Apply:
Please send a résumé & cover letter to hr@rgiscience.com.
Job Type: Full-time, Onsite
Onsite Schedule: 8:30am – 5pm Monday – Thursday, 8:30am to 4pm on Fridays
Pay: From $100,000.00 per year
Benefits:
Education:
Work Location: In person
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