Live Chat Agent job at Symphony Solution, Inc. Fanwood, NJ. This is a remote position. Symphony-Solution is seeking an enthusiastic and tech-savvy Live Chat Agent to provide real-time support to our website visitors and clients. As the first point of contact, you will help users with inquiries, provide guidance on services, and resolve issues promptly while maintaining a professional and friendly demeanor. Key Responsibilities Respond to customer inquiries via live chat in a timely, accurate, and professional manner Understand company services to effectively assist clients and prospects Troubleshoot issues or route queries to the appropriate internal teams Maintain detailed records of customer interactions and feedback Collaborate with sales, development, and support teams for accurate information sharing Maintain high customer satisfaction scores and contribute to team goals Requirements Previous experience in customer service, live chat support, or a similar role Excellent written communication skills and fast typing speed Tech-savvy and familiar with using CRM and chat tools Ability to multitask and stay calm under pressure Strong problem-solving abilities and attention to detail Bachelor’s degree preferred but not required Benefits Competitive salary Health, dental, and vision insurance Paid time off and holidays Career growth opportunities Fun and collaborative work environment #J-18808-Ljbffr Itlearn360
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