Job Description

IT Help Desk Support - Part Time (Shift Vary) page is loaded## IT Help Desk Support - Part Time (Shift Vary)locations: AR Hot Springstime type: Part timeposted on: Posted Todayjob requisition id: R3002## ***Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.***We are currently seeking a talented individual to become an IT Help Desk Support. An individual could be successful if they possess the following.**ESSENTIAL DUTIES AND RESPONSIBILITIES**Under general supervision, provide technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment; clearly communicate technical solutions in a user-friendly, professional manner; pass more complex end-user problems on; Documents, Tracks and Monitors all computer system work requests through the use of the ticket tracking software to ensure a timely resolution to end-users.* Answers and problem-solves help desk tickets by email, phone or other forms of communication.* Communicate with technology users and staff to understand, identify, document, and resolve problems; escalating where necessary* Communicates in a friendly manner all pertinent information in a timely and accurate fashion. Uses department resources to locate answers for end-users.* Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements.* Document, Tracks and Monitors all computer system work orders through the ticket tracking software, including detail information about the issue/problem and a complete resolution to the issue/problem.* Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications.* Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout casino operations.* Investigates appropriate areas of potential problems, investigates error messages and determines resolution* Maintains up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software.* Performs hardware/software upgrades to computer equipment as needed.* Responds to user requests for service and determines nature and extent of support needed.* Sets up equipment for team member use, insuring proper installation of cables and software.* Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc.* Tags assets, set up, and assists in the configuration of new and used end-user computers hardware/software including peripherals.* Trains users in use of hardware and software* Transport, adjust, clean and install/configure computing and related equipment. Maintain inventory of all equipment Provide computer troubleshooting and maintenance.* Via telephone or In-person; identifies, diagnoses, and resolves issues for end-users having computer software or hardware issues; communicates solutions to the end-users* Maintain strict confidentiality* Ensures cleanliness of assigned area, reporting issues to supervisor* Calmly, tactfully and professionally handle complaints and concerns, assisting resolution whenever possible, directing to supervisor when not able to assist* Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.* Regular punctual attendance* Ability to work required overtime* Performs other duties as assigned.**QUALIFICATION REQUIREMENTS**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.* Minimum of 2+ years guest service experience* Minimum of 1+ years entry level knowledge of Microsoft Windows workstation & server environment experience* Previous casino experience preferred* Prefer knowledge of how to assemble and disassemble computer components, including network cabling.* Requires the ability to independently perform all of the duties of the position efficiently and effectively.* Prefer ability to install, configure, troubleshoot many of the software applications and peripheral equipment used at the casino* Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse internal and external community* Strong computer skills with highly accurate data entry* Able to maintain the highest level of confidentiality* Ability to work as a team* Highly organized and detail oriented* Able to quickly adapt to changing priorities* Excellent communication and problem-solving skills**CERTIFICATES, LICENSES, REGISTRATIONS**Employee must be able to qualify for licenses and permits required by federal, state and local regulations.**OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.*****It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.*** #J-18808-Ljbffr Oaklawn Jockey Club

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