Job Description

Job Summary

This hands-on leadership role involves managing a team of technicians, ensuring high-quality service delivery, and personally handling installations, service calls, and project management when necessary. The ideal candidate possesses extensive technical expertise, strong leadership skills, and a commitment to customer satisfaction within the security industry.

Key Responsibilities

Team & Operational Management:

• Supervise, train, and mentor installation and service technicians, ensuring compliance with company standards, safety protocols, and performance expectations.
• Manage established (work with administrative team) scheduling and dispatching to optimize team productivity and service efficiency.
• Ensure smooth and efficient daily branch operations, addressing workflow challenges.
• Lead weekly job status/operations meetings to align teams and resolve operational issues.
• Participate in branch-wide meetings to communicate updates and foster collaboration between departments.
• Ensure that branch-level operations staff are compliant with skill certification expectations
• Ensure that all branch operations staff are compliant with scope-of-work, Sedona notes, and any other use of technology requirements for daily duties

Service & Installation Oversight:

• Oversee project/job installations and maintenance, ensuring compliance with industry regulations, company-approved standards, and customer specifications.
• Conduct service calls and troubleshoot complex technical issues when needed.
• Ensure timely completion of service requests and maintain service excellence standards.
• Assist administrative and service coordination staff in scheduling to optimize daily operations.

Project & Inventory Management:

• Lead installation projects from initiation to completion, managing resources, timelines, and deliverables.
• Maintain inventory levels at the branch and vehicle level, conducting regular audits and ensuring stock aligns with company standards.
• Manage subcontractors when applicable, ensuring performance aligns with company expectations.
• Assist the sales organization in project design, approvals, and job walks as determined by company SOPs.
• Responsibility for ensuring install job SKU’s are available for job starts.

Customer & Performance Management:

• Act as a point of escalation for customer concerns, ensuring high levels of satisfaction and fostering long-term relationships.
• Provide performance reports to the VP of Field Operations, identifying areas for improvement and implementing process enhancements.
• Monitor technician efficiency and implement training or process improvements as necessary.

Qualifications

• Experience: Minimum of 5-7 years in the security industry, with at least 3 years in a managerial role overseeing installation and service teams.
• Technical Expertise: Extensive knowledge of alarm systems, fire systems, CCTV, and access control installation, servicing, and troubleshooting.
• Certifications: Relevant industry certifications (ESA, NICET) are a plus.
• Leadership Skills: Strong ability to lead, train, and manage teams effectively.

Key Competencies

• Strong problem-solving and decision-making abilities.
• Proficiency in project management tools and software.
• Excellent interpersonal and communication skills.
• Commitment to safety, quality, and customer service excellence.

Expected hours: 40 per week

Pay: 70,000-80,000

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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