HVAC Install Manager Job at Absolute, Louisville, KY

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  • Absolute
  • Louisville, KY

Job Description

Overview

Absolute Services is looking for a a self-motivated HVAC Install Manager with a positive attitude to join our growing and dedicated HVAC Team.

The HVAC Installation Manager is primarily responsible to supervise all Installation Technicians and helpers. Facilitates quality/field safety inspections and completes customer service calls to job sites in customer homes. Coach and train technicians on customer service, technical & mechanical knowledge, and company products and services. Recruits, trains, and retains Install Technicians and customer satisfaction.

Why join THIS team:

• Medical, Prescription, Dental, Vision

• Disability & Term Life Insurance

• Matching 401k benefits

• On-going training & development, & growth opportunities

• Paid Holidays

• Paid Time Off (PTO)

Responsibilities
  • The HVAC Installation Manager facilitates and performs quality and safety inspections on new Installations. Troubleshoot, and resolve installation and start-up issues.
  • Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Installation Technicians.
  • The HVAC Installation Manager will partner with service, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures.
  • Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term resolution and provide daily feedback to the General Manager
  • Plan, forecast, and coordinate Installations. Communicate clear goals and expectations to Installation Technicians.
  • Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions. Monitor and act on trends involving Installation Technician callbacks and service opportunities.
Required Education and Experience
  • At least three (3) years of residential HVAC installation experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems.
  • Must have the ability to train others.
  • Willingness to submit to a pre-employment drug test and background check

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