Job Description

Title: Technical Support Analyst – Help Desk / Service Desk (Tier 1) Location: Atlanta, Georgia C2C not available | No third-party suppliers About Workerbee Workerbee is the AI‑powered platform for trusted, modern hiring. We connect companies with the right mix of enterprise‑proven experts and AI‑savvy specialists – full‑time, part‑time, or project‑based. Our intelligent, multi‑agent system deeply understands each specialist and every customer need, enabling better‑fit matches and faster results. We bring together people and intelligent systems to make hiring faster, smarter, and more human. We have customers in need of Tier 1 Technical Support talent. By joining Workerbee’s Talent Network you can support project‑based, contract, or permanent opportunities with leading organizations. About the Role You will serve as a first‑line technical support resource for end users within a Microsoft environment. The role focuses on initial incident response, password resets, access administration, and basic troubleshooting via a ticketing system such as ServiceNow or Jira. This position is ideal for someone seeking to develop a career in IT support and client service. What You Will Do Provide first‑level technical support for hardware, software, and network access issues Perform password resets, user account administration, and group permissions within Active Directory and Microsoft 365 Manage tickets in a help‑desk system (ServiceNow, Jira Service Management, or similar) ensuring prompt acknowledgment and resolution Document steps taken and update tickets with clear notes and status information Escalate issues to Tier 2 or Tier 3 support when appropriate and follow up to confirm resolution Support remote users via Teams, Zoom, or screen‑share tools to troubleshoot basic desktop and application issues Maintain high standards of customer service and professional communication What You Will Bring One to two years of experience in technical support, help desk, or service desk operations (preferred) Familiarity with Microsoft Windows, Office 365, and Active Directory environments Experience with a ticketing system (ServiceNow, Jira, Zendesk, or equivalent) Strong problem‑solving and documentation skills with attention to detail Excellent written and verbal communication skills and customer‑service focus CompTIA A+, HDI Support Center Analyst, or similar certifications are a plus What We Value Speed and reliability, integrity, curiosity, adaptability, and continuous learning. Why Join Workerbee Access: Work on high‑impact projects with leading companies across North America Community: Join a trusted network of specialists and professionals in your field Growth: Expand your skills through exclusive learning and development opportunities Flexibility: Choose projects that fit your schedule and work style Seniority level Entry level Employment type Full‑time Job function Information Technology Industries Professional Services, Information Services, and Technology, Information and Media #J-18808-Ljbffr Workerbee

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