Job Description

** This role can be worked remotely but requires the ability to be onsite in our Lewiston, Main office / storage space. Onsite requirements will likely be 2-3 times a month, but candidate will need to be able to get to the office within one business day to build and ship a laptop in case of an urgent business need.

FIND YOUR MISSION

Missions are accomplished with people, driving towards a greater purpose. At ClearCompany, our mission is to help our 2000+ clients achieve theirs. When talking to our own team of A players, you’ll find that it’s not only the opportunity to drive this mission forward that keeps us thriving. It’s the freedom, flexibility, and support ClearCompany provides back which contributes to our professional development and the pursuit of our personal missions and passions outside of work.

HELP DESK & IT MANAGER

Listed in the Inc. 5000 for multiple consecutive years as the fastest-growing Talent Management platform in America, we are seeking an Help Desk & IT Manager to lead our IT function. This role is a part of the IT function at ClearCompany and sits within our R&D Department. The IT group consists of a Logistics Coordinator and a Help Desk team.

The compensation for this position is $105,000 to $120,000 depending on experience and qualifications.

We are a fully remote company, utilizing SaaS tools, and IT supports our end users in their usage of 80+ 3rd party software applications and our physical assets. ClearCompany is a SOC 2 certified company, and the IT team is responsible for our end-user security support and compliance. The Help Desk & IT Manager will provide personnel management to the IT team members, financial oversight of our physical and logical asset inventory, and project management for the IT and security-related projects run by the IT manager and team.

WHO YOU’LL WORK WITH

• As Help Desk & IT Manager at ClearCompany you will join a talented, collaborative, and inclusive engineering team to help support the IT mission of delivering seamless service to our employees as if they were in the office.
• You will report to the Director of DevOps & IT, and take project and work direction from our Information Security Officer
• You will manage the IT Specialist team, currently 2 personnel, who provide white glove technical support to our employees as they use our laptops, peripherals and 80+ SaaS apps across the company.
• You will manage the IT Logistics Coordinator who handles physical and logical asset purchasing and lifecycles.
• Our team has a diverse set of backgrounds and perspectives, which has helped us build the amazing culture we have today.

WHAT YOU’LL DO

• Oversee IT equipment assets and purchasing and budget for new hires, upgrades, and replacements following standard ClearCompany processes
• Own provisioning, purchasing, and compliance for IDs in company used software
• Work with HR to coordinate on and off-boarding events and process
• Work with the Finance Team to track and maintain appropriate financial records and prepare budgets and future looking forecasting
• Oversee all inventory being ordered, processed, received and distributed in the ClearCompany application Physical Asset Inventory tool and WOW
• Document all process and procedures used in the role
• Manage customer support for the ClearCompany End User population of 250+ users and growing
• Management of a growing team which currently has 3 employees

WHAT WE’D LIKE YOU TO HAVE

• 2+ experience managing an IT customer support function for 200+ end users
• 5-10yrs working in an IT support environment, including end-user support responsibilities
• An eye for detail and ability to organize information and assets.
• Expert end user skills on a computer, including working heavily with SaaS end-user applications. Experience with G-Suite preferred but not required.
• Advanced deskside physical troubleshooting skills. The ability to attach peripherals, test computer functions and experience with Apple preferred but not required
• Experience working with security and compliance topics, working in a SOC 2 certified environment a plus
• Experience with financial concepts and asset management·
• Strong communication and writing skills.
• High School Diploma
• The ability to be onsite in our Lewiston, ME office / storage space

WHAT YOU’LL LOVE ABOUT CLEARCOMPANY

• The people! Our employees and customers consistently express the best thing about ClearCompany is our close-knit, exceptionally talented team. Check out our achievements and G2 reviews.
• A commitment to diversity & inclusion . Engagement = Inclusion. Your uniqueness powers our vision of a world where organizations perform optimally with empowered managers and engaged employees. Not only will you transform how we do business, but you will be a catalyst to change the world of work for our 2,000+ customers. We have an employee driven DE&I task force, partnership with Change Cadet DEIB Advisory Services, and we support employee engagement channels such as DE&I, LGBTQIA+, Women in Tech, and Women in Leadership.
• Outstanding benefits. Flexible vacation, medical/dental/vision, 401k with match, and even pet insurance. We’ve got your back so you can live your best life.
• It’s about ideas over egos . You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.
• Professional growth . We have promoted 24% of our team members annually compared to 11% across the industry and open new roles to our employees first.
• Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. You can even drop in for a virtual coffee break, connect with your ClearCompany mentor, or jump into a training session with our Learning Managers. Learn more here or check out our Great Places to Work Certification and Glassdoor reviews.

ClearCompany is an equal opportunity employer. We support and encourage diversity.

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