Help Desk Analyst – St. Mary's Medical Center - Huntington, WV Join to apply for the Help Desk Analyst role at St. Mary's Medical Center - Huntington, WV Position Summary Under the supervision of the Help Desk Supervisor or their designee, this role provides first‑line technical support to end‑users via phone, email, or in person for Marshall Health Network’s information systems. The Help Desk Support Specialist is responsible for triaging, resolving, and escalating tickets as needed, while delivering excellent customer service and support in line with service level agreements. Key Responsibilities Respond to user support requests via phone, email, or in person. Triage Help Desk tickets and ensure proper routing and escalation. Document all ticket details per IT procedures. Monitor, update, and close tickets in line with service level agreements. Troubleshoot basic hardware/software issues (PCs, mobile devices, printers, peripherals). Assist users with basic software and hardware functionality. Reset passwords and unlock user accounts. Provide high‑level customer service and maintain a positive user experience. Educate users on system use, security, and best practices. Assist with basic network connectivity and wireless access issues. Support users with email and internet access issues. Adhere to all safety protocols, confidentiality requirements, and organizational policies. Report to work as scheduled and complete required competency assessments annually. Contribute to process improvement and unit‑specific performance initiatives. Perform other related duties as assigned. Details Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Industry: Hospitals and Health Care #J-18808-Ljbffr St. Mary's Medical Center - Huntington, WV
..., and the opportunity to advance your career as you broaden your scope of practice.The Opportunity:We are looking for a pediatric hospitalist to join our team at a community hospital in Fairbanks, Alaska. Wait...keep reading! We are a supportive, tight-knit group of...
...student population. Part-time instructor positions are on a course by course contracted basis. This is NOT a faculty position. Online teaching positions are now available in the Introduction to Biosafety as a Career Specialized Studies Program. We are seeking qualified...
...will bring The New York Posts DNA of powerful, agenda-setting journalism to the West Coast and be a fresh and fearless voice for common... ...to the entertainment capital of the world. The California Post Sports department will deliver muscular coverage of the biggest teams...
...In the absence of the regular classroom teacher the substitute assists students to learn subject matter and/or skills that are required for scheduled lessons and provides meaningful instruction for assigned classrooms. Carries out a program of study prescribed in the...
...Description Description: Meyer Distributing is looking for a Sales Account Manager to join our Hermiston team. Meyer... ...Road/Suspension ~ Tire/Wheel ~ Exhaust/Undercar ~ Tools/Industrial Supply ~ Lawn & Garden #customer #customeraccountmanager...