Job Description

Ready Labor Join to apply for the H6040 READY LABOR role at Inn of the Mountain Gods Resort and Casino 3 days ago Be among the first 25 applicants Summary Of Position IMGR&C expectations are to treat all guest and team members in a professional manner. Greet guest and team members with a smile. Know what the Inn has to offer so you can communicate this to our guest and team members. Team members must comply with appearance standards. It is everyone’s responsibility to ensure that IMGR&C is a clean and safe place to work. Key Responsibilities And Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical/operational SOP’s and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Lists the job duties and responsibilities for the position to include function and tasks. This information may be used to assist job applicants in gaining an understanding of how this job will be performed. Limit liability of the employer to only claims caused by the employee’s negligent or intentional conduct. Addresses and resolves all guest complaints and compliments to Supervisor or Manager accordingly. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion: Banquet Set-Up Set-up for functions Food handling and alcohol serving Complete banquet event order Work concerts, events and fireworks show Meet IMGR&C appearance polices and all other policies Physical Demands Frequent walking use of hands bending Lift up to 50lbs. Noise level is loud at times Hostess Answer phones, take reservations when needed Greet guest in a professional manner Communicate with fellow team members Take guest to their table Physical Demands Frequent walking use of hands bending Lift up to 50lbs. Noise level is loud at times Laundry Attendant Sorts and handles the cleaning of all soiled linen from all outlets Operates washing machines, folders, presser, and dryers Delivers laundry to outlets Physical Demands Frequent walking, use of hands, bending, exposed to second hand smoke Lift up to 100lbs. Room Attendant/Environmental Services Cleans rooms and public space to highest standard Cleans rooms and public space in a timely manner Communicates and greets guest to the highest standard Fills in with housekeeping and public space when needed. Physical Demands Frequent walking use of hands bending Lift up to 50lbs. Noise level is loud at times Working with chemicals Server Be able to take orders, serve guest, up selling and describe specials and menu items Communicate with customers and fellow team members in a professional manner Prepare ticket for final payment. Physical Demands Frequent walking use of hands, bending Lift up to 50lbs. Noise level is loud at times Stewarding Washes all dishes, china, silverware, pots and pans Cleans floors and maintenance of all assigned food and beverage outlets Take out trash Fills in other areas when needed Supervisory Responsibilities None Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education diploma (GED); Must be able to work all shifts; Must pass a pre‑employment drug screening; Must pass a pre‑employment criminal background investigation; Physical Demands Must be able to use hand held communications devices. Must occasionally lift and/or move up to 50 pounds. Must be able to stand for several hours. Work environment: noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. Work Environment Exposure to loud noise, second‑hand smoke, and repetitive physical tasks is routine. Seniority level Entry level Employment type Part‑time Job function Other Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at Inn of the Mountain Gods Resort and Casino by 2x Sign in to set job alerts for “Laborer” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Inn of the Mountain Gods Resort and Casino

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