Job Description
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
Description
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Job Summary:
We’re looking for a results-driven leader to oversee United Airlines’ operations at Lihue Airport (LIH) on the beautiful island of Kauaʻi . This role is responsible for the day-to-day operational, financial, and personnel performance of the station—ensuring safe, reliable, and customer-focused service while leading a high-performing team. The ideal candidate will bring strong leadership, operational expertise, and a passion for delivering the United experience across every aspect of station performance.
Key Responsibilities:
- Responsible for day to day operational, financial and personnel performance of assigned domestic outstation
- Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
- Monitors performance against plans and initiates corrective actions to improve results
- Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals
- Participates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities
- Coordinates and provides functional guidance and supervision of contracted ground handling agents
- Represents airport activities to federal, state, and city agencies as well as the FAA
- Responsible for day-to-day operational performance of assigned domestic outstation
- Maintains a safe, clean and reliable operation
- Lead a positive employee relations work environment and collaborative relationships with applicable labor groups
- Lead station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
- Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
- Responsible for compliance with Stations controls and Internal Audit standards
- Leads station budget, staffing forecasts and resource requirements
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisions
- Leads vendor service contracts as required
Qualifications
What’s needed to succeed (Minimum Qualifications):
- High school diploma or equivalent
- Minimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experience
- Knowledge of airport operations and related technology
- Ability to work in a dynamic, fast paced operational environment
- Knowledge of station controls and Internal Audit standards
- Analytical thinking, goal-directed leadership and service-oriented performance
- Knowledge of operational corporate policies and procedures
- Strong communication and interpersonal skills
- Demonstrated ability to develop and motivate personnel
- Strong problem-solving skills and drive for excellence
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
- Must live in the vicinity of the airport
- Travel required as needed
- Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
- Must be eligible to acquire and maintain credentials vital for the position
- Successful completion of interview required to meet job qualification
What will help you propel from the pack (Preferred Qualifications):
- Bachelor’s degree or related experience
- Customer Service and/or Ramp experience
- Hub and Line experience
- Knowledge of Union Contract
The base pay range for this role is $99,750.00 to $129,924.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Job Tags
Hourly pay, Full time, Contract work, Work experience placement, Live in, All shifts, Flexible hours,