Field Operations Manager Job at Sloomoo Institute LLC, New York, NY

dnN3REI2Z0s3aVRnMzRTQS9WeXJaYUdhQ1E9PQ==
  • Sloomoo Institute LLC
  • New York, NY

Job Description

Job Description

Job Description

Job Title - Field Operations Manager

Full-Time/ Exempt

Reports to VP of Operations

Base Salary - $110,000 - $120,000

Total Compensation -$120,000–$130,000 (with bonus)

About Sloomoo Inc. 

 

Sloomoo Inc. is an immersive experience based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses: it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful. The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible. There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (over 10% of the workforce is neurodiverse and often bringing job coaches to work). 

Position Summary:

The Field Operations Manager is responsible for supporting the day-to-day operations across all Sloomoo locations by partnering closely with General Managers to ensure an exceptional guest experience, a safe and efficient work environment, and strong team support. This role reports directly to the VP of Operations and collaborates cross-functionally with HR, Marketing, and Retail. The ideal candidate brings strong leadership, organizational, and problem-solving skills to drive operational excellence, foster team development, and support company-wide goals.

Responsibilities:

  • Partner with General Managers to oversee daily venue operations, including guest services, retail, events, and team support.

  • Support GMs with hiring, onboarding, scheduling, and performance management for hourly and lead staff.

  • Ensure consistent execution of operational standards, SOPs, brand guidelines, and safety protocols across locations.

  • Monitor guest experience metrics (e.g., NPS), address on-site escalations, and implement solutions to drive satisfaction.

  • Coordinate with HQ to execute retail merchandising plans, inventory audits, and floor resets.

  • Collaborate with cross-functional teams to implement new programs, promotions, and experience updates.

  • Support daily opening and closing procedures, ensuring completion of required checklists and readiness standards.

  • Track labor, supply usage, and operational expenses to help locations meet budget targets.

  • Conduct regular safety walkthroughs and ensure incident reports are completed and escalated within 24 hours.

  • Promote a culture of joy, inclusivity, creativity, and accountability across all Sloomoo teams.

  • Perform other duties as assigned .

Qualifications:

  • 7+ years of progressive operations or management experience, ideally in hospitality, entertainment, or retail, with at least 2–3 years in a multi-location or field support role.

  • Proven leadership skills with the ability to inspire, coach, and hold teams accountable.

  • Excellent communication, time management, and organizational abilities.

  • Strong problem-solving mindset with a detail-oriented, hands-on approach.

  • Experience collaborating cross-functionally with HR, marketing, and retail teams.

  • Comfortable working evenings, weekends, and holidays — our busiest and most joyful times.

  • Familiarity with POS, scheduling, and ticketing systems is a plus.

  • A passion for creating exceptional guest experiences and delivering joy in a fast-paced environment.

Inclusivity Statement: 

 

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics. 

Compensation details: 110000-120000 Yearly Salary

PIa56b4dec7be7-25405-38460909

Job Tags

Hourly pay, Full time, Weekend work, Afternoon shift,

Similar Jobs

Austin Community College

Public Health Amendments Specialist Job at Austin Community College

 ...about this job.As an Amendment Specialist (Health Services Consultant 1) with the...  ...specialized expertise while contributing to public health initiatives.Key Responsibilities...  ...initiatives.This is a great opportunity for both entry-level professionals looking to launch their... 

Allied Universal®

Security Shift Supervisor - Second Shift Job at Allied Universal®

 ...Job Description Allied Universal, North Americas leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes... 

NewVine Employment Group

Warehouse Order Picker & Packer Job at NewVine Employment Group

 ...our customers receive their products on time and in perfect condition. The position involves...  ...prepare products for dispatch from the warehouse. Inventory Management: Maintain...  ...Schedule Monday - Friday, 6:00am - 2:30pm Full-time and part-time shifts available.... 

Faevaa Detail World

Car Wash & Auto Detailer - $15/hr + Daily Cash Tips , Commission+ Upse Job at Faevaa Detail World

 ...Job Description Job Description Now Hiring Car Washers & Detailers Join the Elite Team at Faevaa Detail World! Location:1128...  ...About Us At Faevaa Detail World , were not your average car wash. We are an up-and-coming hand car wash and detailing shop committed... 

On Grid Infrastructure Services

Boiler Operator Job at On Grid Infrastructure Services

 ...Job Description Job Description Job Summary: We are seeking a skilled and experienced Stationary Engineer/Boiler Operator to oversee, operate, and maintain boilers and other mechanical equipment. The ideal candidate will ensure the safe, efficient, and continuous...