Job Description

Job Description

Job Description

Part Time Event Staff

Job Code: 4032

Trail Drive Management Corp – Fort Worth, TX

Classification: Part Time
Reports to: Event Security Supervisor
Job Description: The Event Staff will be responsible for a multitude of functions including usher, ticket taker, elevator/escalator attendant, ADA attendant, Guest Services Office personnel, and will overall assist in providing a safe environment at Dickies Arena. Responsibilities include verifying credentials to control access to restricted areas and observing all suspicious activity, customer complaints and emergencies with the highest level of professionalism.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Keep Event Security Supervisor briefed on all accidents or incidents that occur.
• Write reports on all, if any, accidents or potential problems that shall occur within the arena.
• Monitor assigned sections or Parking Lots for guest or safety issues.
• Assist with post-event activities such as clearing the seating area, concourses and plaza.
• Additional duties may be assigned by a supervisor.

• Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures.
• Perform duties as workload necessitates.

• May need to physically assist ambulatory, infirm or disabled fans to evacuate seating bowl or concourses during an emergency.
• Assist with distribution of promotional items to guests.
• Remain attentive to the needs and demeanor of guests using a positive, proactive approach to problem solving.
• Ensure fan compliance with Dickies Arena policies and procedures.
• May need to operate elevators or escalators for guest safety and proper crowd movements between levels.
• Develop a working knowledge of Dickies Arena.
• Provide wheelchair escorts for guests as requested.

• Demonstrate flexible and efficient time management and ability to prioritize workload.
• There will be an expected minimum number of events worked.

Supervisory Responsibility None Physical demands While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employees will constantly move about inside and outside various areas of the facility after/during/after events to interact with internal/external clients and supervise the work of employees during events. Employees must constantly communicate via telephone and in-person with others and exchange accurate information. Employees may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employees may sporadically assist in lifting/moving 100 lbs. or more.

• Must be 18 years of age.

• High School diploma or equivalent.

• Must be able to be registered with the Texas Commission of Private Security.
• Must be able to follow proper radio etiquette.
• Previous security experience strongly preferred.
• Effective verbal and written communications skills.
• Ability to work independently and in a team environment.
• Must be able to obtain a Level II security license within 90 days of hiring.
• Ability to exercise sound judgment and remain calm during times of stress.
• Ability to work a flexible schedule, including but not limited to days, nights, weekends and holidays.
• Ability to work in outdoor weather conditions include extreme heat, cold and rain.
• Must be able to lift, pull, push and/or carry a minimum of 50 pounds as necessary.
• Must be physically able to stand and walk for extended periods of time, along with navigating through ramps and stairways during each shift.

Other Duties

• During the Fort Worth Stock Show and Rodeo (Mid-January through early February) there will be opportunities for significant consecutive-day shifts ranging from 8am – 8pm
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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