Job Description

Job Description

Job Description

Job Title: Epicor Support Specialist

Location: Chesterton, IN

Job Type: Full-Time

Department: IT/ERP

Job Summary:

We are seeking a highly skilled and motivated Epicor Support Specialist to join our IT team. The ideal candidate will be responsible for providing technical support, troubleshooting, and guidance to end-users of the Epicor ERP system. You will play a critical role in ensuring the smooth operation and optimization of Epicor processes, contributing to the success of our business operations.

Key Responsibilities:

• User Support & Training: Provide timely and effective support to end-users, addressing issues related to Epicor functionality, workflows, and system performance.
• System Administration: Assist in the configuration, maintenance, and monitoring of the Epicor ERP system, including managing user accounts, permissions, and security settings.
• Troubleshooting: Diagnose and resolve technical issues within the Epicor environment, including connectivity problems, data errors, and system bugs.
• Customization & Optimization: Collaborate with the development team to customize and optimize Epicor modules to meet business requirements, including creating and modifying dashboards, reports, and business processes.
• Documentation: Maintain detailed documentation of support activities, system configurations, and troubleshooting procedures.
• Upgrades & Patches: Assist in planning, testing, and implementing Epicor system upgrades, patches, and new releases.
• Integration Support: Work with other IT and business teams to ensure seamless integration of Epicor with other enterprise systems, such as CRM, MES, and financial software.
• Data Management: Oversee data integrity within Epicor, including data imports, exports, and backup processes.
• Continuous Improvement: Identify opportunities for system and process improvements, and recommend solutions to enhance productivity and efficiency.
• Compliance & Best Practices: Ensure that all Epicor activities comply with company policies, procedures, and industry best practices.

Qualifications:

• Education: Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field preferred.
• Experience:
• 3+ years of experience in an Epicor support role or similar ERP system.
• Strong understanding of Epicor modules (e.g., Financials, Manufacturing, Supply Chain).
• Experience with SQL and other database management tools.
• Technical Skills:
• Proficiency in Epicor ERP system, including configuration, customization, and administration.
• Strong analytical and problem-solving skills.
• Familiarity with ITIL practices and change management processes.
• Knowledge of business processes in manufacturing, finance, and distribution.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Preferred Qualifications:

• Epicor Certification(s).
• Experience with Epicor version 10 or later.
• Understanding of manufacturing and supply chain processes.
• Experience with BI tools and reporting in Epicor.

Benefits:

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Professional development and training opportunities.
• Paid time off and flexible work arrangements

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