Job Description

Overview

Location: Columbus, OH (local candidates only). Hybrid: 3 days onsite, 2 days remote.

Williams Lea, by RRD is a global business support services company with a long history delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies worldwide, especially within legal, financial, and professional services industries. We support law firms with critical document production and help financial institutions manage high-volume print and digital communications.

The Email Marketing Coordinator supports the client's Business Development and Marketing teams. This role is primarily responsible for the formatting and distribution via email of the firms client alerts, news, and event invitations.

Positions: 2 (two different shift options)

Responsibilities

• Layout, test and circulate HTML email drafts with Business Development teams, partners and others, making changes as needed.
• Assist in building distribution lists and segmenting contacts in the CRM database across multiple criteria for mailings.
• Send emails using the email merge tools.
• Help to enforce the firm's data protection and anti-spam policies related to this work.
• Make HTML email templates and change existing templates to support business needs.
• Configure, test and set up email layout and web response forms to support global Business Development email campaign tracking, and event registration and management.
• Create InterAction folders and fields to support events.
• Produce follow-up reports and metrics for email campaigns and events.
• Help support the global team on consistent email marketing system usage.
• Suggest improvements to business processes and to reports generated by the system.
• Perform data stewarding duties to assist in the maintenance and administration of client and contact data in the firm's CRM system.
• Troubleshoot bugs, broken links and other problems.
• Performs other responsibilities and ad hoc tasks as assigned.

Qualifications

• Associate's or bachelor's degree in marketing, communications or business preferred. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience is directly related to the functions of the role.
• Three years' experience in a professional service organization required. 35 years' experience preferred; law firm experience and pitch/proposal experience a plus.
• Advanced MS Office skills with understanding of Word formatting.
• Excellent organizational skills, time management and ability to multitask.
• Excellent attention to detail with emphasis on accuracy and quality.
• Familiarity with Microsoft Dynamics or other CRM applications a plus.
• HTML knowledge required.
• Strong verbal and written communications skills.
• Ability to build strong relationships with clients.
• Received: Marketing Supervisor (Supervision).
• Internal: This position works closely with the Marketing Supervisor/Senior Account Manager and various other WL staff; External: Client's Marketing team and external vendors.

Benefits

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to free on-site Gym
• Onsite Cafe
• Company Provided Parking
• Additional Employee Perks and Discounts

Company Information

Who we are: Williams Lea has harnessed its ability to innovate for more than 200 years. We employ 5,200+ people worldwide, delivering efficient business processes in complex and highly regulated environments. We connect technology with expertise and strong processes to transform support services as we continue into our third century.

Equal Employment Opportunity: It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Additional Information: Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. All employment offers are contingent upon successful completion of a pre-employment background and drug screen. Williams Lea is an Equal Opportunity Employer, including disability/veterans.

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