Job Description

Job Description

Job Description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Location: Memphis, TN
Schedule: Monday-Friday, 6:30 AM - 5:30 PM
Pay: $21/hour

At First Student , our Dispatchers play a key role in delivering safe, reliable, and efficient transportation to our community. Every day, our dispatchers embody our company's commitment to safety, dependability, and exceptional customer service .

We're looking for a dedicated Dispatcher to join our Memphis-Shelby County School District team. This role ensures on-time route performance, effective communication between staff and customers, and smooth daily operations.

• Career Growth: Tremendous advancement opportunities across North America.

• Positive Environment: A collaborative and rewarding workplace culture.

• Job Stability: Be part of a trusted leader in student transportation with over 120,000 employees serving 2.5 billion customers worldwide.

• Comprehensive Training: Gain valuable experience and skills to grow your career.

• Coordinate and oversee all bus routes and schedules to ensure on-time service.

• Serve as the primary communication liaison with contracted customers and internal teams.

• Manage heavy phone and radio traffic, dispatching drivers and responding to issues quickly.

• Counsel, coach, and support drivers and monitors to ensure exceptional performance.

• Handle scheduling and driver concerns, escalating to the Operations Supervisor or Contract Manager as needed.

• Assist with charter reservations, billing, and driver payroll when necessary.

• Resolve drop-off and pick-up challenges with professionalism and efficiency.

• Perform back-up driver or clerical duties as required.

• Support day-to-day operational supervision and complete special projects as assigned.

• 3-5 years of related experience (dispatch, operations, or transportation preferred).

• High school diploma or equivalent.

• Basic knowledge of radio dispatch systems and related equipment.

• Strong communication and customer service abilities.

• Proven ability to work under pressure and meet deadlines.

• Computer proficiency (Microsoft Office and dispatching software preferred).

• Must pass DOT drug testing and physical exam.

  Note: DOT Regulation 49 CFR Part 40 does not permit the use of Schedule I drugs, including marijuana, for any reason.

Join a company that puts people first - apply today and become part of our team at First Student!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request -Chance-Hiring-law-poster.pdf.

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