Job Description
Customer Success Specialist Location: Orlando, FL (On-site)
Salary: $45,000-$50,000 (Full-Time)
Shift: Monday-Friday,
Job Summary We are seeking a highly motivated and detail-oriented
Customer Success Specialist to join our team in Orlando, FL. In this full-time, on-site role, you will be responsible for managing customer interactions, optimizing user experience, and driving customer satisfaction across our ecommerce platform. You'll be a key player in maintaining customer relationships and ensuring every client has a seamless and positive experience with our brand.
Key Responsibilities - Answer inbound calls and chat inquiries, take phone orders, and deliver outstanding customer service.
- Engage with customers through timely, creative communication to drive sales and build brand loyalty.
- Resolve customer concerns proactively and cost-effectively; coordinate special requests with internal teams including warehouse, engraving, and shipping.
- Maintain and manage customer accounts with accuracy and care.
- Monitor and report on product performance and customer feedback.
- Develop and implement new ideas to increase customer reach and improve sales conversion rates.
- Enhance the customer journey by optimizing the user experience on our ecommerce site.
- Assist in custom product production and personalization.
- Handle daily order processing and ensure timely shipping.
Qualifications - Minimum of 1 year of customer service experience.
- Excellent verbal and written communication skills.
- Strong focus on customer satisfaction and support.
- High attention to detail with the ability to prioritize and organize tasks efficiently.
- Professional communication skills, especially when working with high-end clientele.
- Ability to work collaboratively in a team environment.
Preferred Skills - Experience in ecommerce or online retail sales.
- Familiarity with Adobe Illustrator and/or Adobe Photoshop.
About Us We are home to the
largest selection of men's accessories online , offering premium tie clips, cufflink cases, stud sets, and more. Join a team where quality and customer experience are at the heart of everything we do. Crawford Thomas Recruiting
Job Tags
Full time, Monday to Friday, Shift work,