Customer Success Specialist Job at Crawford Thomas Recruiting, Orlando, FL

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  • Crawford Thomas Recruiting
  • Orlando, FL

Job Description

Customer Success Specialist
Location: Orlando, FL (On-site)
Salary: $45,000-$50,000 (Full-Time)
Shift: Monday-Friday,

Job Summary

We are seeking a highly motivated and detail-oriented Customer Success Specialist to join our team in Orlando, FL. In this full-time, on-site role, you will be responsible for managing customer interactions, optimizing user experience, and driving customer satisfaction across our ecommerce platform. You'll be a key player in maintaining customer relationships and ensuring every client has a seamless and positive experience with our brand.

Key Responsibilities

  • Answer inbound calls and chat inquiries, take phone orders, and deliver outstanding customer service.

  • Engage with customers through timely, creative communication to drive sales and build brand loyalty.

  • Resolve customer concerns proactively and cost-effectively; coordinate special requests with internal teams including warehouse, engraving, and shipping.

  • Maintain and manage customer accounts with accuracy and care.

  • Monitor and report on product performance and customer feedback.

  • Develop and implement new ideas to increase customer reach and improve sales conversion rates.

  • Enhance the customer journey by optimizing the user experience on our ecommerce site.

  • Assist in custom product production and personalization.

  • Handle daily order processing and ensure timely shipping.
Qualifications

  • Minimum of 1 year of customer service experience.

  • Excellent verbal and written communication skills.

  • Strong focus on customer satisfaction and support.

  • High attention to detail with the ability to prioritize and organize tasks efficiently.

  • Professional communication skills, especially when working with high-end clientele.

  • Ability to work collaboratively in a team environment.
Preferred Skills

  • Experience in ecommerce or online retail sales.

  • Familiarity with Adobe Illustrator and/or Adobe Photoshop.
About Us

We are home to the largest selection of men's accessories online , offering premium tie clips, cufflink cases, stud sets, and more. Join a team where quality and customer experience are at the heart of everything we do. Crawford Thomas Recruiting

Job Tags

Full time, Monday to Friday, Shift work,

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