A growing mobile Horse Gaming company where you can legally wager and win cash online is looking to add a Customer Service Representatives to their team in a remote capacity! Candidates must live locally to Beaverton Oregon for equipment.
*PXA Job Duties*
* Answer multiple player requests through phone, chat, and email, as they come through the queue
* Manage various interactions at any given time while providing exceptional quality of service to every
player
* Work as part of a dedicated team to explain regulations, policies, and procedures to players and find
great solutions to their inquiries in a seamless and positive way
* Utilize resources to obtain solutions for player issues
* Maintain clear understanding of gambling laws, regulations, and compliance
* Strictly follow company process and procedure when verifying player and account date or other
confidential information
* Make outbound player contact as needed for follow up
*Racing Operator Job Duties*
* Monitor multiple horse races at once in varying time zones to ensure accurate recording of start/end times
as well as winners in the correct order.
* Build and audit pools and race card data ensuring the data supplied by third parties is accurate.
* Monitor races, identify incidents, and take immediate appropriate remedial action when incidents occur.
* Monitor betting systems to ensure all incidents have been identified and noted and pay-outs are delayed
when necessary.
*Additional Skills & Qualifications*
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