Job Description

Customer Service Representative - Bilingual (Spanish) - PART?TIME Weekends

Company: Transcard

About the Company

Chattanooga?based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses.

Features include disbursements, receivables, account?to?account payments, cross?border payments, AI insights, and supply chain financing.

Position Details

This part?time, hourly role is remote (United States). Compensation is based on qualifications.

Benefits

Benefits begin the first of the month following hire and include Medical, Dental & Vision, 401(k) Match, Paid Time Off, Life?Disability Insurance, and more.

Shift Schedule

Eastern Standard Time (EST)

• Monday: OFF
• Tuesday: OFF
• Wednesday: OFF
• Thursday: OFF
• Friday: OFF
• Saturday: 7am?4pm EST
• Sunday: 7am?4pm EST

Essential Duties and Responsibilities

• Assumes responsibility for the effective and professional completion of call center representative functions.
• Receives customer telephone questions and complaints in a professional manner.
• Answers inbound calls in a timely manner.
• Responds to customer inquiries.
• Provides personalized customer service by responding to the needs of the customer.
• Manages and updates customer profile with the status of each customer.
• Coordinate with departments to achieve customer satisfaction.
• Build customer loyalty by meeting customer expectations.
• Evaluate problems of the customers and provide logical lasting solutions.
• File disputes for customers in accordance with Regulation E.
• Replies to all corresponding email.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
• Keeps supervisor informed of significant problems.
• Corresponds with Fraud Department of potential fraudulent activity.
• Maintains effective working relations with the operations department.

Requirements

• Customer Service Experience.
• English and/or Bilingual (English & Spanish).
• Interpersonal and customer service skills.
• Analytical and problem?solving skills.
• Multitasking and organizational skills.
  
  
• Ability to answer a high volume of calls and/or emails daily.
• Ability to share work among a customer service team.
• Attentiveness and patience.
• Time?management skills.

Education and Certifications

• Bachelor's degree preferred or equivalent work experience.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed. No resumes from 3rd?party vendors will be accepted at this time.

Apply at

Job Tags

Similar Jobs