Job Description

Job Description

Job Description

Join our dynamic team at Aspire Lifestyles Services Limited, a leading company in the customer service industry. As a Remote Lifestyles Concierge, you will have the opportunity to work from the comfort of your own home while providing top-notch assistance to our valued clients.

At Aspire Lifestyles, we pride ourselves on delivering exceptional customer service experiences, and you will play a key role in upholding this standard. Your primary responsibility will be to handle incoming customer inquiries, resolve issues efficiently, and ensure customer satisfaction.

We foster a supportive and inclusive work environment where your skills and dedication will be recognized and rewarded. If you are passionate about helping others and are looking for a fulfilling career in customer service, this is the perfect opportunity for you.

*Must be located in ONTARIO

We offer:

• Full-time (up to 40 hrs a week), 8-hour shifts, Permanent fixed schedules
• A comprehensive benefits plan after only 30 days of employment including the opportunity to participate in our RRSP program with company match after 1 year
• Paid Time off
• Paid training program
• Career advancement opportunities – we want you to grow with us!
• $20.00/hr with the potential to earn a monthly bonus!
• We offer a $2.00/hr shift differentials for all hours worked after 7pm ET
• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends - We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.
• No sales required.

Here’s what you bring to the team:

• The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.
• Strong internet skills - Proficiency in navigating multiple systems simultaneously.
• Ability to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).
• Respond to customer inquiries promptly and professionally.

Please note that successful candidates must meet the following criteria to Work from Home:

• Must provide a private at-home office space, with a lockable door, free of distraction.
• Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.
• Internet connection must be direct from modem/router to equipment via hard wired ethernet cord capable of continuously supporting excellent call quality and high-speed response rate. ( Cannot use Wi-Fi or Wi-Fi Pods)
• No Satellite providers - We are unable to use Satellite due to the impact on call quality and the stability of service.

Qualifications:

• High school diploma or equivalent is required.
• Must be able to pass a pre-employment background screening.
• 2 years of customer service experience required.
• 1 year of Call Center experience preferred.
• Prior experience in the Hospitality or Travel industries preferred.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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