Job Description

Job Description

The Client Data Specialist I (CDSI) is client-facing position, functioning independently or as part of a specialized team.

The CDS1 is assigned to a portfolio of client accounts. The CDSI is responsible for helping navigate the set up and maintenance of a regular data feed from a client’s Human Resource data to support all projects within Press Ganey’s Employee Experience business including annual engagement surveys for employees and physicians, milestone surveys (onboarding and exit), and self-serve pulse surveys (and future products). This role works closely with the client to formulate solutions and provide recommendations in accordance with the client’s timeline and unique needs.

Duties and Responsibilities

Leads clients through ingress of data from client’s HRIS system to PG systems from initial conversations outlining process through testing and finalizing data file and update plan

Advises client on how to maximize the value of their partnership with Press Ganey for engagement surveys including employee, physician, and nursing-specific projects

Drafts and maintains data rules to ensure accurate data, identify missing data, and help client update data, as needed

Adheres to deadlines to ensure overall client deliverables are executed as scheduled

Collaborates with client and internal team to develop plans for sharing data in a timely fashion that ensure accuracy and availability of the data for projects

Provide support for service failures/recovery

Act as an effective member of a team and cross-team product group

Job Tags

Permanent employment,

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