Job Description
REPORTS TO: Director of Audience Services
STATUS: Part-Time Seasonal
RATE: $22.60 Hourly
ABOUT A.C.T. American Conservatory Theater is an essential gathering place that brings artists and communities together to inspire and provoke. Under the leadership of Artistic Director Pam MacKinnon and Interim Executive Director David Schmitz, A.C.T.'s mission is to engage the spirit of the San Francisco Bay Area, activate stories that resonate, promote a diversity of voices and points of view, and empower theater makers and audiences to celebrate liveness. A.C.T. values inclusion, transformational learning, participation, and rigorous fun. A.C.T. is a Tony Award-winning nonprofit theater serving almost 200,000 people in the San Francisco Bay Area annually through theater, training, and education and community programs.
POSITION PURPOSE: Our Bartenders primary purposes are to rapidly and efficiently serve A.C.T. patrons, visitors, students and staff during performances or catered special events, and to champion A.C.T.s efforts in providing a warm, equitable and inclusive experiences for anyone in our spaces. Our bar staff play an integral role helping to set the tone for a positive and supportive culture among the Audience Services team.
RESPONSIBILITIES: Please note that this list is not exhaustive, but rather a representation of job duties.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
- Alignment with A.C.T.'s Mission, Values and commitment to Equity, Diversity, and Inclusion.
- Selling beverages and snacks, most generally during pre-performance and fast-paced intermission times, in addition to a variety of events that may occur around or outside of performances.
- Well preparation, stocking and cleaning at by shift.
- Accurately manage a bank, completing per-shift reporting.
- Manage and accurately communicate use of inventory per-shift.
- Be available for a minimum of three shifts per week, including regular evening and weekend work, as well as infrequent, but occasional weekday morning work.
- Providing guests with exceptionally warm, efficient and equitable experiences.
- To resolve patron/visitor issues, leveraging solid de-escalation practices, with warmth and authentic care.
- To align with behavioral policies designed to promote an inclusive and diverse culture.
- To undergo training to understand and demonstrate how we promote an actively;
- Anti racist;
- Anti sexist;
- Anti homophobic;
- Anti transphobic and;
- Anti ableist culture within our spaces.
- To raise opportunities for improvement, issues and ideas for resolution with a collaborative and forthcoming approach.
- To help promote a positive team-focused culture, where issues are resolved transparently and openly.
QUALIFICATIONS & QUALITIES: Required/Minimum Qualifications or Basic Qualifications:
- Demonstrated skill in understanding of cultural differences.
- Ability to cultivate and develop inclusive and equitable working relationships with A.C.T. colleagues and stakeholders.
- California RBS Certification.
- Experience in concessions service environments.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
- Experience working in a theater, live event venue, audience management, or large-scale events settings.
- Demonstrated customer service experience where de-escalation, empathy, strong verbal and listening skills were exercised.
- Training/Certification in Food handling, Alcohol Management, Event Safety, First Aid, CPR and AED knowledge are a plus.
Physical Requirements:
- Must be able to respond quickly both mentally and physically in order to handle competing requests, complaints, emergencies and other high-pressure situations that might arise.
- Agile ascending and descending staircases.
- Able to lift at least 35 lbs. (stocking, moving tables, chairs, etc.).
- Ability to see well while moving in a dimly lit space.
- Ability to assist others physically in an evacuation scenario.
WORK ENVIRONMENT & BENEFITS: A.C.T.'s Audience Services provides a unique work experience where live theatrical production meets education, hospitality and special events celebrating theater, donors and community. Employees enjoy discounts for theatrical training and merchandise, free tickets to our performances, a flexible schedule, training opportunities and more. We work hard to support a diverse and amiable culture where accountability, trust and a sense of fun provide a work place we can all enjoy.
Diversity makes us stronger. A.C.T. is committed to diversity in its programming and creating an inclusive work culture and environment. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. If you'd like to learn more about A.C.T.'s values, mission, and EDI initiatives, please visit
Job Tags
Hourly pay, Part time, Work experience placement, Interim role, Casual work, Bank staff, Seasonal work, Flexible hours, Shift work, Day shift, Afternoon shift, Weekday work,