Job Description
We are excited that you are applying to one of our positions. Please note that if you meet the qualifications of our positions, our Planmeca HR team will contact you regarding next steps for interviews that can include; a phone interview, face to face team interview and an in-person interview. We recently have had a fraudulent site contacting candidates appearing to be Planmeca U.S.A. Inc. Please know that all offers are made directly from our HR dept and followed up with an email by an HR individual using the following address @planmecausa.com POSITION TITLE: After Sales Engineer (ASE) / Field Technician
LOCATION: Field-based position(Pacific NorthWest, US)
Who We Are: Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships. What We Offer: We offer a professional work environment, training, growth, and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay. Benefits:
- Flexible Spending Accounts (Medical and Dependent Care)
- Health Savings Account
- Voluntary Life, Accidental, and Critical Illness for Employee, Employee + Spouse, and Child(ren)
- Voluntary Pets Insurance and Discounts
- 401k Matching Contributions
- Vacation time eligible annually between 10-20 days depending on tenure with company (prorated at date of hire)
- Sick time eligible annually
- Holiday Pay
- Volunteer Program for time off
- Medical - PPO plans available - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans
- Dental - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans
- Vision - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans
- Company paid Short Term Disability, Long Term Disability, and Basic Life/AD&D up to 1.5 times base salary
Come Join our Planmeca USA Team! You are the After Sales Engineer (ASE) that provides a high level of technical support to Northern California in the field. Includes managing installation and support projects, training dealer technicians on current product line. This position requires completion and tracking of appropriate documentation. This role serves as subject matter expert in the field and represents the quality of Planmeca products to our clients.
ESSENTIAL DUTIES :
- Commands a high-level knowledge of Planmeca products
- Consults on pre-installation site spec
- Works closely with teams to coordinate projects for installations and service visits
- Coordinates with management and maintains an accurate calendar
- Logs all support visits and calls in CRM software
- Provides technical documentation when requested
- Communicates appropriately with management, sales team, and dealer partners through all stages of projects
- Cultivate relationships with Dealer Technicians and Planmeca Sales representative.
- Maintains current knowledge of all Planmeca product lines and all other matters that affect the dental industry
- When not in the field, works in the tech support phone queue
- Shares knowledge and experiences with other Technical Support team members
- Conducts periodic trainings for dealer technicians on current product line
- Attends regular field team conference calls
- Maintains accurate records of expenses and completes expense reports in a timely manner
- Maintains professional decorum and appearance
- Maintains company-owned equipment in good condition
- Creates technical instructions, updates manuals for the ASE team
- Creates video lessons for end-users
- Trains end-users and dealer technicians at all levels
- Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
- Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
- Performs other duties as assigned
MINIMUM QUALIFICATIONS: Training and Experience
- Associates Degree in Electronics & Computer Technology supplemented by at least 2 years related work experience, at least 1 year of which is field based; or an equivalent combination of training and experience
- Experience in technical support/ IT support (including networking skills)
- Experience in medical or dental industries
- Proficient with the Microsoft Office Suite
Knowledge, Abilities and Skills
- Problem solving skills
- Technical capacity
- Time and project management
- Customer/Client centric
- Good oral and written skills
- Multitasking
- Ability to interact and build rapport with all Planmeca employees and customers
- Demonstrated ability to train others in small group settings
- Ability to travel up to 80% regionally with up to 50% overnight stays
- Must be able to travel internationally
- Ability to travel to site locations to perform the essential duties of the job.
PHYSICAL REQUIREMENTS:
- Must be able to lift up to 70lbs.
- Working extended hours, weekends and national holidays may be expected.
WORKING CONDITIONS: The work environment of the position is in dental offices repairing and installing dental equipment. Travel for meetings, installations, training, troubleshooting, conferences, and events out of state which may require overnight, weekend and international travel.
EEO/ADA/Vet/Disabled
#J-18808-Ljbffr
Job Tags
Full time, Temporary work, Work experience placement, Work at office, Flexible hours, Night shift, Weekend work,