Job Description
*US CITIZENSHIP REQUIRED*
*NO STAFFING AGENCIES PLEASE*
*THIS IS AN ON-SITE POSITION. REMOTE WORK IS NOT SUPPORTED* DESCRIPTION OF POSITION/DUTIES: All Points is seeking a dedicated System Administrator III to join our team at NASA's Marshall Space Flight Center in Huntsville, AL. The selected candidate should possess the systems administration skills needed to learn and understand technical needs in a large NASA IT environment that spans multiple Data Centers. Experience in JIRA and Atlassian environments is a must. Duties may include, but are not limited to: * *US CITIZENSHIP REQUIRED* * Design and create JIRA ticket workflows. * Design JIRA dashboards and forms. * Triage and manage ticket queues and assignment logic across the NASA Agency. * Ensure Service Level Agreements (SLA) and priority requirements are met. * Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments. * Develops and promotes standard operating procedures. * Develop and produce ticket closure statistics, metrics, and weekly/monthly reports to Data Center managers, leads and other POC's. * Train users in the use of the system. EDUCATION: * Bachelor's degree in CompSci or related discipline * *US CITIZENSHIP REQUIRED* YEARS OF EXPERIENCE: * 5 - 10 Years * *US CITIZENSHIP REQUIRED* SKILLS/CERTIFICATIONS: * *US CITIZENSHIP REQUIRED* * 5-years Linux and Windows administrator experience * ITIL certification * JIRA/Atlassian environment experience required * Ability to facilitate weekly meetings with Data Center service managers, leads, and the NASA customer across the Agency. SECURITY CLEARANCE: * FULL UNITED STATES CITIZENSHIP REQUIRED * Public Trust/NACI/Badging * NO STAFFING AGENCIES Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit our Career Portal. ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER *US CITIZENSHIP REQUIRED*
*NO STAFFING AGENCIES PLEASE*
*THIS IS AN ON-SITE POSITION. REMOTE WORK IS NOT SUPPORTED*
Job Tags
Full time, Remote work,
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